Machine generated contents note: pt. 1 Introduction to Housekeeping Management -- ch. 1 The Housekeeping Department in Lodging Operations -- Overview -- History and Structure of Lodging Operations -- The Lodging Industry in America -- Types of Lodging Establishments -- Classification by Size -- Classification by Type of Service -- Importance of the Housekeeping Department -- The Rooms Division -- Interaction between Housekeeping and Other Departments -- Communication with the Front Office -- Communication with Maintenance -- Communication with Human Resources -- Communication with Food and Beverage -- Communication with Sales and Marketing -- Communication with the Accounting Office -- ch. 2 The Executive Housekeeper as Department Manager -- Overview -- Management Concepts as They Apply to the Executive Housekeeper -- Concern for Production -- Concern for People -- Combining Concern for Production and Concern for People -- Coordination of Effort in the Workplace --

Contents note continued: The Executive Housekeeper as Department Head -- Technical, People, and Conceptual Skills -- Supervision -- Leadership -- Communication -- Power/Authority -- Delegation -- Management Responsibilities of the Executive Housekeeper -- Time Management -- Problem Solving -- Total Quality Management (TQM) -- Ethical Values -- Decision Making -- pt. 2 Organization of the Housekeeping Department -- ch. 3 Design of the Housekeeping Department -- Overview -- Areas of Housekeeping Responsibility -- Area Cleaning Inventories -- Cleaning Frequency Schedule -- Performance Standards -- Division of Guestrooms -- Staffing Matrix -- Section Housekeeper Need Table -- Standing Schedules -- Rotational Schedules -- Adjusted Daily Schedule -- Alternative Scheduling Methods -- Technology Associated with the Housekeeping Department -- pt. 3 Technical Skills Management -- ch. 4 Management of Inventory and Equipment -- Overview -- Classification of Material --

Contents note continued: Capital Expenditure and Operating Budgets -- Purchasing Housekeeping Material -- Inventory Control -- Cost of Supplies per Occupied Room -- ch. 5 Characteristics of Housekeeping Equipment and Supplies -- Overview -- Housekeeping Furnitures, Fixtures, and Equipment (FF&E), Software, and Department Equipment -- Design -- Furniture -- Fixtures -- Equipment -- Software -- Department Equipment -- Other Department Equipment -- Cleaning Supplies -- Purchasing Supplies -- Housekeeping Chemicals -- Cleaning Accessories -- Hazard Communication (HazComm) -- Guest Supplies -- Nonreusable Supplies -- Reusable Supplies -- Uniforms -- Linen Characteristics -- Bed Linens -- Bath Linens -- Napery -- Shower Curtains -- Linen Purchasing -- Par Levels -- Linen Control -- Storage -- Issuing -- Inventories -- ch. 6 Laundry Room Management -- Overview -- Planning the Laundry -- Design of the Laundry Room -- Washers -- Dryers -- Mangles -- Other Laundry Equipment --

Contents note continued: Laundry Operation -- Collection of Soiled Linens -- Sorting the Linen -- Pretreatment of Stains -- Loading -- Washing/Extracting -- Drying -- Ironing -- Folding -- Storing -- Best Results -- Valet Service -- Contracting Out Laundry Services -- Laundry Operating Costs -- Staffing the Laundry Room -- ch. 7 The Cleaning Function -- Overview -- Guestroom Cleaning -- Sequence of Housekeeping Functions -- Public Areas and Back-of-the-House Cleaning -- Restroom Cleaning -- Surface Cleaning -- Synthetic Rubber Floors -- Vinyl Floors -- Wood Floors -- Carpets -- Upholstered Surfaces -- Ceramic Floors -- Marble/Terrazzo Floors -- Epoxy Floors -- Concrete Floors -- Walls and Ceilings -- pt. 4 Human Resources Management -- ch. 8 Personnel Administration -- Overview -- The Need to Curb High Employee Turnover and Absenteeism -- Personnel Acquisition -- Recruiting Housekeeping Employees -- Selecting Housekeeping Employees -- Hiring -- Training -- Worker Motivation --

Contents note continued: Maslow's Theory of Motivation -- Herzberg's Ideas on Motivation -- David McClelland -- Employee Evaluation and Compensation -- Evaluation -- Compensation -- Creating Worker Satisfaction -- Employee Discipline -- Cultural Diversity and the Housekeeping Department -- pt. 5 Administrative Controls -- ch. 9 Controlling Operations -- Overview -- Housekeeping Operating Budget -- Section Housekeepers' Man-hour Justification -- The Profit and Loss Statement -- Productivity Control -- Weekly Labor Forecast -- Payroll Control -- Computerized Housekeeping Management -- pt. 6 Risk and Environmental Issues in Lodging Properties -- ch. 10 Safety, Security, and Infectious Diseases in Property Operations -- Overview -- Safety in the Housekeeping Department -- Safety Training Programs -- Fire Prevention in Lodging Operations -- Security in Lodging Operations -- Employee Theft -- Minimizing Theft -- Theft by Guests and Intruders -- Security in Guestrooms --

Contents note continued: The Threat of Terrorism -- Fighting the Risk of Infectious Disease -- Bedbug Infestations -- Legionnaires' Disease -- ch. 11 Energy and Water Conservation in Lodging Properties -- Overview -- The Need for Water and Energy Conservation -- Water Systems and Conservation -- Water Conservation -- Electricity Systems and Conservation -- Electricity Conservation -- HVAC Systems and Conservation -- Heating Systems -- Heating Conservation -- Refrigeration and Air-conditioning Systems -- Air-conditioning Conservation -- ch. 12 Environmental Management and Sustainability -- Overview -- Environmental Concerns -- Recycling -- Hazardous Waste Disposal -- Indoor Air Quality Control -- Green Lodging Facilities -- Green Lodging Certification -- Sustainability.