Machine generated contents note: 1.Introduction -- pt. I The key players -- 2.Definitions and terminology -- 3.Attendees -- 4.Meeting planners and buyers -- pt. II Destinations -- 5.Conference and convention destinations -- 6.Impacts and sustainability of conferences and conventions -- pt. III Trends and changes -- 7.Climate change and crisis management -- 8.Changes in the workplace, society and business -- 9.Technological and experiential changes -- 10.Global competition and the rise of Asia -- pt. IV Research agenda and conclusions -- 11.Towards a research agenda for conferences and conventions -- 12.Conclusion.