Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal.
by
 
Bacal, Robert.

ISBN
: 
9780071444538

Title
: 
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal.

Author
: 
Bacal, Robert.

Personal Author
: 
Bacal, Robert.

Publication Information
: 
Madison., Wisconsin : McGraw-Hill/CWL Publishing Enterprises Book, 2005.

Physical Description
: 
xv., 222 p. ; 21 cm.

General Note
: 
On cover :'make every customer a satisfied customer!'

Subject Term
: 
Business communication.
 
Customer service -- Handbooks, manuals, etc.
 
Problem solving.

Format
: 
Books

Publication Date
: 
2005

Publication Information
: 
Madison., Wisconsin : McGraw-Hill/CWL Publishing Enterprises Book, 2005.


Shelf NumberMaterial TypeCopyShelf LocationStatus
658.812 BACBook1Standard shelving locationStandard shelving location