Catering and Convention Service Survival Guide in Hotels and Casinos.
by
Backus, Lisa Lynn.
ISBN
:
9781631575921
Title
:
Catering and Convention Service Survival Guide in Hotels and Casinos.
Author
:
Backus, Lisa Lynn.
Personal Author
:
Backus, Lisa Lynn.
Physical Description
:
1 online resource (234 pages)
Contents
:
Cover -- Contents -- Foreword -- Acknowledgments -- Chapter 1: Introduction to the Catering and Convention Service Field: Your Job Is So Glamorous You Party Every Day -- Chapter 2: Required Skill Sets: Apologies, Empathy, and Education -- Chapter 3: What Planners Really Want: Relationships -- Chapter 4: Contracts and Their Execution: The Agreement -- Chapter 5: Communication: Listening and Delivering -- Chapter 6: Food and Beverage: The Catering Part of Catering Convention Services Management -- Chapter 7: Staffing and Service Styles for Food and Beverage Events -- Chapter 8: The Space: Choosing and Setting Up the Room, Outdoor Areas or Tents -- Chapter 9: Nonprofit, Social, and Wedding Events: Understanding the Emotional Side of Events -- Chapter 10: Association and Corporate Events: The Business Side of Tourism -- Chapter 11: Casino, VIP and Celebrity Events, and Tradeshows: Dealing with the Richand Famous -- Chapter 12: Upselling for Repeat Business and Working with Vendors: Improving the Bottom Line -- Chapter 13: Accounting for Catering and Convention Services -- Glossary -- Appendix -- Index -- Adpage -- Backcover.
Local Note
:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2022. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Subject Term
:
Hotel management.
Casinos--Management.
Caterers and catering--Management.
Added Author
:
Shock, Patti J.
Format
:
Electronic Resources
Electronic Access
:
Publication Date
:
2017
Publication Information
:
New York :
Business Expert Press,
2017.
©2017.
Shelf Number | Material Type | Copy | Shelf Location | Status |
---|
647.94068000000004 | 1:E-BOOK | 1 | 1:ON-DEMAND | Browse online or request access to ebook |