The International Research Symposium on Service Excellence in Management (QUIS) [electronic resource].
by
Gustafsson, Anders.
ISBN
:
9781784414023
Title
:
The International Research Symposium on Service Excellence in Management (QUIS) [electronic resource].
Author
:
Gustafsson, Anders.
Personal Author
:
Gustafsson, Anders.
Publication Information
:
Bradford : Emerald Group Publishing Limited, 2014.
Physical Description
:
1 online resource (144 p.)
Series
:
Journal of Service Management: Volume 25, Issue 4
General Note
:
Description based upon print version of record.
Contents
:
Cover; Editorial advisory board; Guest editorial; Mirror, mirror on the wall - how customers perceive their contribution to service provision ; Understanding valueco-creation in complex services with many actors; Signaling eco-certification; Preferential treatment in the service encounter; Exploring the impact of customer feedback on the well-being of service entities; Turning customer satisfaction measurements into action
Subject Term
:
Customer services -- Management.
Service industries.
Sustainable design -- Congresses.
Sustainable development -- Congresses.
Added Author
:
Kandampully, Jay.
Edvardsson, Bo.
Format
:
Electronic Resources
Electronic Access
:
Publication Date
:
2014
Publication Information
:
Bradford : Emerald Group Publishing Limited, 2014.
| Shelf Number | Material Type | Copy | Shelf Location | Status |
|---|
| 658 | 1:E-BOOK | 1 | 1:ON-DEMAND | Browse online or request access to ebook |