Service level management for enterprise networks / Lundy Lewis.
by
Lewis, Lundy.
ISBN
:
9781580532310
Title
:
Service level management for enterprise networks / Lundy Lewis.
Author
:
Lewis, Lundy.
Personal Author
:
Lewis, Lundy.
Publication Information
:
Boston : Artech House, ©1999.
Physical Description
:
1 online resource (xiii, 307 pages) : illustrations.
Series
:
Artech House telecommunications library
Contents
:
What is SLM? -- The evolution toward SLM -- The crux of SLM -- Why be interested in SLM? -- Case study: GlaxoWellcome -- SLM conceptual graph -- Case study: Cabletron Systems and ATandT -- A short guide to standards for integrated management -- Comparison with quality of service management -- SLM methodology -- Essential SLM methodology -- An excursion into SE methodologies -- Variations on SLM methodology -- Case study: Decisys -- SLM architecture -- What is architecture? -- Basic SLM architecture -- Useful ideas from artificial intelligence, robotics, and data warehousing -- SLM architecture revisited -- Evaluating SLM proposals with respect to architecture -- Case study: Deutsche Telekom -- Special topics in SLM -- The event correlation problem -- The semantic disparity problem -- The component-to-service mapping problem -- The agent selection problem -- The integration problem -- The scaling problem -- The representation problem -- The complexity problem -- Case study: KLM Airlines -- SLM and electronic commerce -- What is electronic commerce? -- Burdens on suppliers of electronic commerce -- SLM and electronic commerce -- Case study: Windward Consulting Group -- SLM, modern business, and quality of life -- Information systems and modern business -- The SLM connection -- Business trends and challenges -- Why be interested in SLM?
Local Note
:
eBooks on EBSCOhost
Subject Term
:
Business enterprises -- Computer networks.
Information technology -- Management.
Format
:
Electronic Resources
Electronic Access
:
Publication Date
:
1999
Publication Information
:
Boston : Artech House, ©1999.
Shelf Number | Material Type | Copy | Shelf Location | Status |
---|
658.0546 21 | 1:E-BOOK | 1 | 1:ONLINE | Available for online access and/or download |