Managing front office operations / Michael L. Kasavana, Ph. D.
by
Kasavana, Michael L., 1947-, author.
ISBN
:
9780866125505
Title
:
Managing front office operations / Michael L. Kasavana, Ph. D.
Author
:
Kasavana, Michael L., 1947-, author.
Personal Author
:
Kasavana, Michael L., 1947-, author.
Edition
:
Tenth edition.
Physical Description
:
xv, 588 pages : illustrations ; 23 cm.
General Note
:
Includes index.
Contents
:
The lodging industry -- Hotel organization -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and the lodging industry -- Front office accounting -- Check-out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.
Subject Term
:
Hotel management.
Format
:
Books
Publication Date
:
2017
Publication Information
:
Lansing, Michigan :
American Hotel & Lodging Educational Institute,
[2017]
©2017.
Shelf Number | Material Type | Copy | Shelf Location | Status |
---|
647.94068 KAS | Not for loan | 1 | Standard shelving location | Standard shelving location |