Ch. 1. Growth and development of the lodging industry -- Ch. 2. Organizational structure -- Ch. 3. The front office -- Ch. 4. Housekeeping -- Ch. 5. The marketing and sales department -- Ch. 6. Human resource management -- Ch. 7. Hotel food and beverage -- Ch. 8. Loss prevention and security -- Ch. 9. The general manager -- Ch. 10. Yield management -- Ch. 11. Management contracts and franchise agreements -- Ch. 12. Time-share and vacation ownership -- Ch. 13. Resorts, themed lodging, and special lodging environments.