1. Introduction to lodging and travel industries -- 2. The structure of the lodging industry -- 3. Service and hotel management -- 4. The management of lodging -- 5. The hotel team : supervisors and entry-level staff -- 6. The human resources department -- 7. The front office department -- 8. The sales and marketing department -- 9. The accounting department -- 10. The housekeeping department -- 11. The maintenance department -- 12. Food service and meeting management in limited-service settings -- 13. Food and beverage operations : full-service hotels -- 14. Safety and security -- 15. Careers in the lodging industry.