Class acts : service and inequality in luxury hotels / Rachel Sherman.
by
Sherman, Rachel, 1970-
ISBN
:
9780520247819
9780520247826
Title
:
Class acts : service and inequality in luxury hotels / Rachel Sherman.
Author
:
Sherman, Rachel, 1970-
Personal Author
:
Sherman, Rachel, 1970-
Publication Information
:
Berkeley : University of California Press, c2007.
Physical Description
:
366 p. ; 23 cm.
General Note
:
Formerly CIP.
Contents
:
Introduction : luxury service and the new economy -- 1. "Better than your mother" : the luxury product -- 2. Managing autonomy -- 3. Games, control, and skill -- 4. Recasting hierarchy -- 5. Reciprocity, relationship, and revenge -- 6. Producing entitlement -- Conclusion : class, culture, and the service theater -- App. A. Methods -- App. B. Hotel organization -- App. C. Jobs, wages, and nonmanagerial workers in each hotel : 2000-2001.
Subject Term
:
Hospitality industry -- Customer services -- United States.
Hotels -- United States -- Management.
Luxury accommodation -- Social aspects -- United States.
Social classes -- United States.
Format
:
Books
Publication Date
:
2007
Publication Information
:
Berkeley : University of California Press, c2007.
| Shelf Number | Material Type | Copy | Shelf Location | Status |
|---|
| 647.94068 SHE | Book | 1 | Standard shelving location | Standard shelving location |