Sect. 1. Hotel and Motel Development -- 1. The History of the Hospitality Industry -- 2. Types of Hotels -- 3. Corporate Structures and Concepts of Operation -- 4. Feasibility Determination -- Sect. II. Hotel Management -- 5. Hotel Structure and Staff -- 6. The Human Resources Department -- 7. Reservations: Systems and Operations -- 8. Sales and Marketing -- Sect. III. Hotel Operations -- 9. The Front Office -- 10. Food and Beverage Preparation and Service -- 11. Telecommunications -- 12. Engineering -- 13. Housekeeping -- 14. Other Departments and Sources of Income -- 15. Insurance -- Sect. IV. Hotel Accounting and Controls -- 16. The Organization of Accounting and the Uniform System -- 17. Account Receivable and City Ledger -- 18. Income Control -- 19. Food and Beverage Cost Control -- 20. Payroll -- 21. Accounts Payable -- 22. Credit -- 23. Other Responsibilities of the Accounting Department -- Sect. V. The Future of the Industry -- 24. Franchising -- 25. Casinos.

26. Health Spas -- 27. Trends in the Industry.