Cover -- Half Title -- Title -- Copyright -- About the Editors -- Advances in Hospitality and Tourism Book Series -- Contents -- List of Contributors -- List of Abbreviations -- Preface -- Chapter 1. Management Science Applications in Tourism and Hospitality -- Chapter 2. Complex Tourism Systems: A Quantitative Approach -- Chapter 3. Monitoring and Forecasting Tourist Activities with Big Data -- C hapter 4. Micro-Marketing and Big Data Analytics: An Information System for Destination Marketing Management -- Chapter 5. Best-Worst Scaling Method: Application to Hospitality and Tourism Research -- Chapter 6. Using Partial Least Squares Structural Equation Modeling (Pls-Sem) in Tourism Research -- Chapter 7. Quantity and Quality Issues in Demand for Tourism -- Chapter 8. Time Series Models for Capacity Management in the Hospitality Industry -- Chapter 9. An Extended Gravity Model: Applying Destination Competitiveness -- Chapter 10. Efficacy of Static Shift-Share Analysis in Measuring Tourism Industry's Performance in South Carolina -- Chapter 11. Destination Attractiveness Based on Supply and Demand Evaluations -- Chapter 12. Overbooking Research in the Lodging Industry: From Origins in Airlines to What Lies Ahead -- Chapter 13. Evaluating Forecasting Performance: Accuracy Measures and their Application in Hospitality -- Chapter 14. Frontier Approaches for Performance Measurement in the Hospitality and Tourism Industries -- Chapter 15. Managing Tourist Satisfaction: An Index Approach -- Chpater 16. Toward Increased Accuracy in Productivity Measurement: Evidence-Based Analytics -- Chapter 17. Performance Measures and Use in Hospitality -- Index.