Ch. 1. Understanding hospitality information systems and information technology -- Ch. 2. Computer hardware for hospitality -- Ch. 3. Computer software for hospitality -- Ch. 4. Computer networks and telecommunications for hospitality -- Ch. 5. Electronic commerce (E-commerce) -- Ch. 6. E-information and distribution systems -- Ch. 7. E-business strategies and solutions -- Ch. 8. Computer reservation systems (CRS) and global distribution systems (GDS) -- Ch. 9. Property management systems and point-of-sale systems -- Ch. 10. Accounting control and production systems -- Ch. 11. Marketing and human resources management systems -- Ch. 12. Safety, security, and physical plant systems.