Cover; Editorialadvisoryboard; Editorial; Trends in hospitality management research: a personal reflection; Advances in hospitality research: "from Rodney Dangerfield to Aretha Franklin"; Customer loyalty: a review and future directions with a special focus on the hospitality industry; Transitioning loyalty programs; Distribution channel in hospitality and tourism; Revisiting talent management, work-life balance and retention strategies; Service quality research on China's hospitality and tourism industry; Sustainability issues and hospitality and tourism firms' strategies