Implementing TQM in small & medium-sized organizations : a step-by-step guide / Richard M. Hodgetts.
by
Hodgetts, Richard M.
ISBN
:
9780585023779
Title
:
Implementing TQM in small & medium-sized organizations : a step-by-step guide / Richard M. Hodgetts.
Author
:
Hodgetts, Richard M.
Personal Author
:
Hodgetts, Richard M.
Publication Information
:
New York : Amacom, ©1996.
Physical Description
:
1 online resource (xv, 216 pages) : illustrations
Contents
:
The quality revolution -- and how to be a winner in the battle zones ahead -- Develop a focus -- know where you're going, and then sound the drums -- Identify your customers' needs -- find out what they really want -- Design the organization structure -- simply and cost-effectively -- Train the personnel -- with simple, practical, profitable tools -- Give and get feedback -- easily and effectively -- Provide recognition and rewards -- let your associates know you care -- Maintain continuous improvement -- don't ever stop getting better!
Local Note
:
eBooks on EBSCOhost
Subject Term
:
Small business -- Management -- Handbooks, manuals, etc.
Total quality management -- Handbooks, manuals, etc.
Format
:
Electronic Resources
Electronic Access
:
Publication Date
:
1996
Publication Information
:
New York : Amacom, ©1996.
Shelf Number | Material Type | Copy | Shelf Location | Status |
---|
658.022 20 | 1:E-BOOK | 1 | 1:ONLINE | Available for online access and/or download |