Ch. 1. The strategic role of human resource management -- Ch. 2. Equal opportunity and the law -- Ch. 3. Strategic human resource management and the HR scorecard -- Ch. 4. Job analysis -- Ch. 5. Personnel planning and recruiting -- Ch. 6. Employee testing and selection -- Ch. 7. Interviewing candidates -- Ch. 8. Training and developing employees -- Ch. 9. Performance management and appraisal -- Ch. 10. Managing careers -- Ch. 11. Establishing strategic pay plans -- Ch. 12. Pay for performance and financial incentives -- Ch. 13. Benefits and services -- Ch. 14. Ethics, justice, and fair treatment in HR management -- Ch. 15. Labor relations and collective bargaining -- Ch. 16. Employee safety and health -- Ch. 17. Managing global human resources.