Making visitors mindful : principles for creating quality sustainable visitor experiences through effective communication / Gianna Moscardo.
by
Moscardo, Gianna, 1962-, author.
ISBN
:
9781571672599
Title
:
Making visitors mindful : principles for creating quality sustainable visitor experiences through effective communication / Gianna Moscardo.
Author
:
Moscardo, Gianna, 1962-, author.
Personal Author
:
Moscardo, Gianna, 1962-, author.
Publication Information
:
Champaign, Ill. : Sagamore Publishing, c1999.
Physical Description
:
132 pages : illustrations ; 26 cm.
Series
:
Advances in tourism applications series ; v. 2.
Contents
:
Contents: Ch. 1. Why do we need to be mindful about communicating with visitors? -- Ch. 2. Basic principles for encouraging mindful visitors -- Ch. 3. Helping visitors find their way around -- Ch. 4. Connecting to visitors -- Ch. 5. Providing variety -- Ch. 6. Telling a good story that makes sense -- Ch. 7. Getting to know your visitors -- Ch. 8. Coming to conclusions.
Subject Term
:
Tourists -- Behavior.
Tourism -- Management.
Interpretation of cultural and natural resources.
National parks and reserves -- Interpretive programs.
Tourism.
Ecotourism.
Customer relations.
Communication in management.
Tourist trade -- Environmental aspects.
Format
:
Books
Publication Date
:
1999
Publication Information
:
Champaign, Ill. : Sagamore Publishing, c1999.
| Shelf Number | Material Type | Copy | Shelf Location | Status |
|---|
| 338.4791 MOS | Week loan | 1 | Standard shelving location | Standard shelving location |