Front Cover -- Table of contents -- Preface -- Acknowledgements -- Organizing committee -- Hospitality management -- The contribution of internship in developing industry relevant management competencies among hotel and tourism management students -- An examination of current compensation and performance appraisal practice among hotel employers in Malaysia: A preliminary study -- Six Sigma as a source of service delivery improvement methodology for the Malaysian hotel sector -- Assessing employees' performance in Integrated Service Recovery Strategies (ISRS): The role of self-efficacy

Revisit the legal duty of hoteliers towards contractual entrants and invitees in hotels -- A snapshot of work-family conflict among hotel managers in Malaysia -- A preliminary study on boutique hotels in the city of Kuala Lumpur -- Blue Ocean strategies in hotel industry -- Work variables, non-work variables and quality of work life: The Malaysia hotel executives' insights -- Knowledge strategic choices in implementing knowledge strategy: Case of Malaysian hotel industry -- Quality practices and quality implementation: A proposed case study in Grand Bluewave Hotel, Shah Alam

Organizational DNA and human resource practices: Its implication towards hotel performance -- Organizational citizenship behaviors of hotel employees: The role of discretionary human resource practices and psychological contract -- A stakeholder approach to working conditions in the tourism and hospitality sector -- Strategic information system and environmental scanning practices in Malaysian hotel organizations -- Structural relationships between career development learning, work integrated learning and employability: A structural equation modelling approach -- Hospitality and tourism marketing

An investigation of customers' satisfaction as a mediating effect between hotel customer loyalty antecedents and behavioral loyalty -- Impact of actual self-congruity and ideal self-congruity on experiential value and behavioral intention -- Corporate sponsorship and intention to sponsor sporting events in Malaysia -- The time-satisfaction relationship of interpretation topics in Yehliu Geopark -- Sensory marketing influence on customer lifetime value of the hotel industry -- Taxonomical challenges of loyalty program management in Malaysian city hotels

The mediating effect of superior CRM capability: The impact of organizational wide implementation and training orientation on profitability -- Motivational function and online community participation towards brand commitment: A case of Grand Blue Wave Hotel, Shah Alam -- Predictors of guest retention: Investigating the role of hotel's corporate social responsibility activities and brand image -- Sponsorship leverage and its effects on brand image -- Price fairness evaluation on hotel distribution channels and emotional response: A concept

Consumer purchase intention towards Sharia Compliant Hotel (SCH)