Catering and convention service survival guide in hotels and casinos / Lisa Lynn Backus and Patti J. Shock.
by
Backus, Lisa Lynn, author.
ISBN
:
9781631575914
Title
:
Catering and convention service survival guide in hotels and casinos / Lisa Lynn Backus and Patti J. Shock.
Author
:
Backus, Lisa Lynn, author.
Personal Author
:
Backus, Lisa Lynn, author.
Edition
:
First edition.
Physical Description
:
217 pages ; 23 cm.
Series
:
Tourism and management hospitality collection
General Note
:
Includes index.
Contents
:
1. Introduction to the catering and convention service field: your job is so glamorous you party every day -- 2. Required skill sets: apologies, empathy, and education -- 3. What planners really want: relationships -- 4. Contracts and their execution: the agreement -- 5. Communication: listening and delivering -- 6. Food and beverage: the catering part of catering convention services management -- 7. Staffing and service styles for food and beverage events -- 8. The space: choosing and setting up the room, outdoor areas or tents -- 9. Nonprofit, social, and wedding events: understanding the emotional side of events -- 10. Association and corporate events: the business side of tourism -- 11. Casino, VIP and celebrity events, and tradeshows: dealing with the rich and famous -- 12. Upselling for repeat business and working with vendors: improving the bottom line -- 13. Accounting for catering and convention services.
Subject Term
:
Caterers and catering -- Management.
Casinos -- Management.
Hotel management.
Added Author
:
Shock, Patti J.,
Format
:
Regular print
Publication Date
:
2017
Publication Information
:
New York :
Business Expert Press, c2017.
©2017
Shelf Number | Material Type | Copy | Shelf Location | Status |
---|
642.4 BAC | Book | 1 | Standard shelving location | Standard shelving location |