Intro -- Contents -- How to Use This Book -- Acknowledgments -- Foreword -- Introduction -- Casino Operations and the Gaming Area -- Casino and Casino Hotel Marketing, Public Relations, and Sales -- Casino and Casino Hotel Security and Surveillance -- Casino Hotels -- Casino and Casino Hotel Entertainment -- Casino and Casino Hotel Food and Beverage Service -- Casino and Casino Hotel Human Resources Departments -- Casino Hotel Health Clubs and Spas -- Casino and Casino Hotel Retail Shops -- Casino and Casino Hotel Support Personnel -- Casino and Casino Hotel Web Sites -- Appendix I: Gaming Academies and Dealer Schools -- Appendix II: Degree Programs -- Appendix III: Trade Associations, Unions, and Other Organizations -- Appendix IV: Directory of American Casinos -- Appendix V: Directory of Canadian Casinos -- Appendix VI: Directory of Cruise Lines -- Appendix VII: Gaming Conferences and Expos -- Appendix VIII: Seminars and Workshops -- Appendix IX: Gaming Industry Web Sites -- Appendix X: Career and Job Web Sites -- Appendix XI: Recruiters, Search Firms, and Headhunters -- Bibliography -- Index -- About the Author.