1: Perspectives on careers in hospitality -- The hospitality industry and you -- Forces affecting growth and change in the hospitality industry -- 2: Food service -- The restaurant business -- Restaurant operations -- Restaurant industry organization: chain, independent, or franchise? -- Competitive forces in food service -- On-site food service -- Issues facing food service -- 3: Lodging -- Lodging: meeting guest needs -- Hotel and lodging operations -- Forces shaping the hotel business -- Competition in the lodging business -- 4: Travel and tourism -- Tourism: front and center -- Destinations: tourism generators -- 5: Hospitality as a service industry -- The role of service in the hospitality industry.