Intro -- Contents at a Glance -- Contents -- About the Author -- Acknowledgments -- Foreword -- Chapter 1: Development of a User Group -- Reasons to Begin -- A Common Purpose -- A Common Problem -- A Common Need -- Culture -- Development -- Verify Other Groups -- Group Location -- Develop a Mission and Goal -- Research Possible Association Management -- Plan Vendor Sponsorship -- Summary -- Chapter 2: User Group Governance -- Boards -- Committees -- Leaders -- Succession Planning -- Summary -- Chapter 3: Building Leaders Volunteers -- Volunteer Activities -- Volunteer Engagement -- Leadership Strategies -- Leader Volunteers -- Summary -- Chapter 4: User Group Planning -- Events and Meetings -- Conferences -- Workshops -- Social Events -- Lunch and Learn -- Meet-Ups -- Networking Opportunities -- Social Media -- Virtual Meetings -- Summary -- Chapter 5: User Group Membership -- Providing Value to Members -- Membership Types -- More Satisfied Customers -- Opportunities to Learn -- Voice to Vendor -- Member to Volunteer -- Summary -- Chapter 6: Challenges -- Volunteers -- Priorities -- Independence -- Competition -- Events and Conferences -- Engagement -- Summary -- Chapter 7: Techie to Leader -- Examples of Leaders -- Technology Teaches Leadership Skills -- More Than One Way To Do Something -- Constantly Learning -- Need To Ask Questions -- Communication -- Making Decisions -- Why Not Both? -- Sharing Experiences -- Developing Soft Skills -- Summary -- Chapter 8: Career Development -- Learning -- How Do You Learn? -- User Group Education -- Skill Development -- Networking -- Advantage User Group -- Summary -- Chapter 9: Qualities of a User Group Leader -- What a User Group Leader Does -- Qualities Outlined -- Demonstrating Leadership -- Leader Volunteer to President -- Summary -- Chapter 10: Qualities of a User Group Volunteer.

What Does a User Group Volunteer Do? -- Member to Volunteer -- Qualities Outlined -- Is a Volunteer a Leader ? -- Summary -- Index.