Magnetic service : secrets for creating passionately devoted customers / Chip R. Bell and Bilijack R. Bell.
by
Bell, Chip R.
ISBN
:
9781576752364
Title
:
Magnetic service : secrets for creating passionately devoted customers / Chip R. Bell and Bilijack R. Bell.
Author
:
Bell, Chip R.
Personal Author
:
Bell, Chip R.
Publication Information
:
San Francisco, California : Berrett-Koehler Publishers, c2003.
Physical Description
:
xv, 169 p. ; 24cm.
General Note
:
Includes Index.
Contents
:
Foreword / Rich Teerlink -- Preview: You Don't Know Jack...Or Do You? -- Pt. 1. The Secret Side of Magnetic Service -- Secret #1. Make Trust a Verb -- Secret #2. Focus on Customer Hopes, Not Just Needs -- Secret #3. Add "Charisma" to the Service Mix -- Secret #4. Engage the Customer's Curiosity -- Secret #5. Give Customers an Occasional Miracle -- Secret #6. Empower Customers Through Comfort -- Secret #7. Reveal Your Character by Unveiling Your Courage -- Reflection: Assessing Your Magnetic Service Style -- Pt. 2. The Leadership Side of Magnetic Service -- Ch. 8. Trust Thrives When Leaders Lead Naturally -- Ch. 9. Hopes Spring Forth When Leaders Foster Revelation -- Ch. 10. Service Can Be Charismatic If Leaders Exhibit Boldness -- Ch. 11. Curiosity Lights Up When Leaders Learn Out Loud -- Ch. 12. Miracle Making Happens When Leaders Inspire Engagement -- Ch. 13. Customers Are Empowered When Leaders Promote Partnerships -- Ch. 14. Character Is Revealed If Leaders Have Soul.
Farewell.
Subject Term
:
Customer services.
Consumer satisfaction.
Added Author
:
Bell, Bilijack R., 1972-
Format
:
Books
Publication Date
:
2003
Publication Information
:
San Francisco, California : Berrett-Koehler Publishers, c2003.
| Shelf Number | Material Type | Copy | Shelf Location | Status |
|---|
| 658.812 BEL | Book | 1 | Standard shelving location | Standard shelving location |