Enhancing Customer Experience in the Service Industry : A Global Perspective.
by
Altinay, Levent.
ISBN
:
9781443886192
Title
:
Enhancing Customer Experience in the Service Industry : A Global Perspective.
Author
:
Altinay, Levent.
Personal Author
:
Altinay, Levent.
Edition
:
1st ed.
Physical Description
:
1 online resource (283 pages)
Contents
:
Intro -- Table of Contents -- Introduction -- SECTION ONE: SERVICE CO-CREATION -- Chapter One -- Chapter Two -- Chapter Three -- Chapter Four -- SECTION TWO: SERVICE MANAGEMENT -- Chapter Five -- Chapter Six -- Chapter Seven -- Chapter Eight -- SECTION THREE: SERVICE EVALUATION -- Chapter Nine -- Chapter Ten -- Chapter Eleven -- Chapter Twelve -- Conclusions.
Local Note
:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2019. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Subject Term
:
Customer services--Management.
Added Author
:
Poudel, Surya.
Format
:
Electronic Resources
Electronic Access
:
Publication Date
:
2016
Publication Information
:
Newcastle-upon-Tyne :
Cambridge Scholars Publishing,
2016.
©2015.
| Shelf Number | Material Type | Copy | Shelf Location | Status |
|---|
| 658.81200000000001 | 1:E-BOOK | 1 | 1:ON-DEMAND | Browse online or request access to ebook |