Cover; Managing Volunteers in Tourism: Attractions, Destinations and Events; Copyright; Contents; List of Boxed Examples; List of Figures; List of Tables; List of Further Examples; Preface and Acknowledgments; Currency Converter; Contributors; PART A Volunteering and Tourism; INTRODUCTION; CHAPTER 1 Introduction to Volunteering; INTRODUCTION; WHAT IS VOLUNTEERING?; THE LANGUAGE OF TOURISM VOLUNTEERING:A NOTE ON TERMINOLOGY; GLOBAL PARTICIPATION IN VOLUNTEERING; TRENDS IN VOLUNTEERING; CONCLUSION; DISCUSSION QUESTIONS; RESOURCES; CHAPTER 2 Volunteers in Tourism; INTRODUCTION

TOURISM VOLUNTEERS AS HOSTS AND GUESTSTOURISM VOLUNTEERING SETTINGS; THE VOLUNTEER CONTRIBUTION; MODEL OF TOURISM VOLUNTEER ENGAGEMENTS; RESEARCHING TOURISM VOLUNTEERING; CONCLUSION; DISCUSSION QUESTIONS; FURTHER EXAMPLES; RESOURCES; CHAPTER 3 The Outcomes of Tourism Volunteering; INTRODUCTION; OUTCOMES FOR THE VOLUNTEER; OUTCOMES FOR THE ORGANIZATION; OUTCOMES FOR CLIENTS: VISITORS ANDCOMMUNITIES; OUTCOMES FOR SOCIETY; CONCLUSION; DISCUSSION QUESTIONS; FURTHER EXAMPLES; RESOURCES; PART B Managing Tourism Volunteers; INTRODUCTION; RESOURCES; CHAPTER 4 Designing a Volunteer Program

INTRODUCTIONHOST VOLUNTEERS: ATTRACTIONS; HOST VOLUNTEERS: DESTINATION SERVICEORGANIZATIONS; HOST VOLUNTEERS: EVENTS; GUESTS: VOLUNTEER TOURISM; REFLECTIONS ON VOLUNTEER PROGRAM DESIGN; PRINCIPLES FOR GOOD PRACTICE; DISCUSSION QUESTIONS; FURTHER EXAMPLE; RESOURCES; CHAPTER 5 Motivating Volunteers; INTRODUCTION; HOST VOLUNTEERS: ATTRACTIONS; HOST VOLUNTEERS: DESTINATION SERVICEORGANIZATIONS; HOST VOLUNTEERS: EVENTS; GUESTS: VOLUNTEER TOURISM; REFLECTIONS ON MOTIVATING VOLUNTEERS; PRINCIPLES FOR GOOD PRACTICE; DISCUSSION QUESTIONS; FURTHER EXAMPLE; RESOURCE

CHAPTER 6 Recruiting and Selecting VolunteersINTRODUCTION; HOST VOLUNTEERS: ATTRACTIONS; HOST VOLUNTEERS: DESTINATION SERVICEORGANIZATIONS; HOST VOLUNTEERS: EVENTS; GUESTS: VOLUNTEER TOURISM; REFLECTIONS ON RECRUITING AND SELECTINGVOLUNTEERS; PRINCIPLES FOR GOOD PRACTICE; DISCUSSION QUESTIONS; FURTHER EXAMPLE; RESOURCES; CHAPTER 7 Training and Developing Volunteers; INTRODUCTION; HOST VOLUNTEERS: ATTRACTIONS; HOST VOLUNTEERS: DESTINATION SERVICEORGANIZATIONS; HOST VOLUNTEERS: EVENTS; GUESTS: VOLUNTEER TOURISM; REFLECTIONS ON TRAINING AND DEVELOPINGVOLUNTEERS; PRINCIPLES FOR GOOD PRACTICE

DISCUSSION QUESTIONSFURTHER EXAMPLES; RESOURCES; CHAPTER 8 Rewarding and Retaining Volunteers; INTRODUCTION; HOST VOLUNTEERS: ATTRACTIONS; HOST VOLUNTEERS: DESTINATION SERVICEORGANIZATIONS; HOST VOLUNTEERS: EVENTS; GUESTS: VOLUNTEER TOURISM; REFLECTIONS ON REWARDING AND RETAININGVOLUNTEERS; PRINCIPLES FOR GOOD PRACTICE; DISCUSSION QUESTIONS; RESOURCES; CHAPTER 9 Managing Diversity; INTRODUCTION; VOLUNTEER HOSTS: ATTRACTIONS; VOLUNTEER HOSTS: DESTINATION SERVICEORGANIZATIONS; VOLUNTEER HOSTS: EVENTS; GUESTS: VOLUNTEER TOURISM; REFLECTIONS ON MANAGING DIVERSITY; PRINCIPLES FOR GOOD PRACTICE

DISCUSSION QUESTIONS