Cover Page; Title Page; Contents; Preface; Chapter 1: Introduction; 1.1 F&B Manual; 1.2 Life Cycle of Business; 1.3 Anecdotal Overview; 1.4 Start with Basics not End with Basics; 1.5 Time Required to Recover Your Current Situation; 1.6 The Givens; 1.7 The Key - Mother's Cooking; Chapter 2: Evaluate Current Situation; 2.1 Quality of Location; 2.2 Rental Cost; 2.3 Profit & Loss Statement; Chapter 3: Determine Which Item Generates the Most Profit; 3.1 Unit Cost and Profit; 3.2 Cost of Labour and Leasehold; Chapter 4: Factors that Limit Sales/Profit Growth; 4.1 Limiting Factors - Overview

4.2 Limiting Factor - Operating Times4.3 Limiting Factor - Meal Times & Table Sales; 4.4 Limiting Factor - Dining Area & Furniture; 4.5 Limiting Factor - Kitchen Area; Chapter 5: Determine Current Sales vs. Potential Sales; Chapter 6: Kitchen Loading & Waiting Time; 6.1 Shortest Waiting Time & First-Come-First; 6.2 On-the-Spot Promotions; 6.3 First Start First; 6.4 Longest Start First; 6.5 First Start First vs. Longest Start First Methods; 6.6 Why Meals Have To Arrive Together; Chapter 7: Communication; 7.1 STAFF SELECTION by Eric Alagan; 7.2 Verbal & Non-Verbal Communication

7.3 Presentation - Dressing & MannerismChapter 8: Mistakes & Accidents Recovery; 8.1 The Key; 8.2 Possible Recovery Actions; 8.3 Determine Root Cause; 8.4 Scenario Chart; Chapter 9: Staffing; 9.1 Part Timers; 9.2 Financial Benefits of Employing Part-Timers; 9.3 Other Benefits of Employing Part-Timers; 9.4 Multi-Tasking; 9.5 Staff Retention and Sales; 9.6 Pairing Waitstaff and Customers; 9.7 Determine Potential Number of Regular Customers; Chapter 10: Sales Strategy; 10.1 Sun Tze's Strategy; 10.2 Review of Preparations to Date; 10.3 Overview of Method; 10.4 Preliminary Budget for 6-Week Period

10.5 Sales Target10.6 Target Market; Chapter 11: Action Plan; 11.1 The Ten-Action Plan (Target Week 7); 11.2 Controls on the Ten-Action Plan; 11.3 Walk-In Customers; Chapter 12: Budget and Controls; 12.1 Recover the Promotion Cost; 12.2 Recover Advertisement Cost & Calculate BEP; 12.3 Scenario with 1-for-4 Promotion; 12.4 Tweaking Advertisement Cost; 12.5 Growing the Business; 12.6 Monitor and Control; Chapter 13: Conclusion & Review; List of Steps; List of Examples; List of Tables; Abbreviations; About the Author; "Staff Selection" by Eric Alagan; "Property Valuation" by Eric Alagan

"Beck And Call" by Eric Alagan"Code Shield" by Eric Alagan; Copyright Page