Front cover; Contents; Foreword; Preface; Acknowledgments; About the Authors; Section I: Surveillance in Gaming Operations; Chapter 1: Camera Operational Techniques; Chapter 2: Game Protection; Chapter 3: Internal Theft and Fraud; Chapter 4: Security Surveillance; Chapter 5: Standard Operating Procedures; Chapter 6: Investigations; Chapter 7: Surveillance Training and Education; Chapter 8: Statistical Information and Analysis; Chapter 9: Surveillance in the Future; Section II: Physical Security in Gaming Operations; Chapter 10: The Gaming Security Officer's Role

Chapter 11: Security Patrols and Assignments in the Gaming EnvironmentChapter 12: Alcohol and the Gaming Environment; Chapter 13: Table Game Fills, Credits,Drops, and Money; Chapter 14: Managing and Controlling Incidents; Chapter 15: Removing Undesirables; Chapter 16: Arrests and Detainments; Chapter 17: Theft, Larceny, and Other Property Crimes; Chapter 18: The Major Security Incident; Chapter 19: Training Gaming Security Officers; Chapter 20: Common Casino Scams and Crimes; Chapter 21: Managing Casino Security; Appendix: Additional Forms and Resourc es; Glossary of Gaming Terms; Back cover