Front Cover -- Disaster Planning and Preparedness in the Hotel Industry -- Copyright Page -- Contents -- List of Figures -- List of Tables -- List of Abbreviations -- About the Authors -- Foreword -- Preface -- Acknowledgements -- Chapter 1 Introduction -- Chapter 2 Disaster and Emergency Planning and Preparedness in Hotels -- 2.1. Introduction -- 2.2. The Evolution of Disasters -- 2.2.1. The History of Disasters -- 2.3. Definitions -- 2.4. Disaster Typology -- 2.5. Disaster Management Models and Theories -- 2.5.1. Chaos Theory -- 2.5.1.1. Edge of Chaos -- 2.5.1.2. Bifurcation and Cosmology -- 2.5.1.3. Self-organisation and Strange Attractors -- 2.5.2. Hyogo Disaster Reduction Framework -- 2.5.3. Disaster Preparation, Proactive and Reactive Responses -- 2.6. Emergency Planning and Preparedness in the Hotel Industry -- 2.7. Preparedness: Expecting the Unexpected -- 2.8. Hazard Mitigation as a Central Planning Function -- 2.9. Planning for 'All Hazards' -- 2.10. Inclusive Management in Emergency Planning -- 2.11. Emergency Organizations' Collaboration -- 2.12. Barriers that Impede Successful Planning -- 2.12.1. Social Barriers -- 2.12.2. Economic Barriers and Facilitators -- 2.12.3. Institutional Barriers and Facilitators -- 2.12.4. Individual Perception Barriers and Facilitators -- 2.13. The Dirty Twelve: Dozen Failures in Planning -- 2.13.1. Lack of Efficient Communication -- 2.13.2. Poor Coordination Plans -- 2.13.3. Ambiguous Authority -- 2.13.4. Who's in Charge? -- 2.13.5. Counterterrorism vs Hazards Response -- 2.13.6. Lack of Training -- 2.13.7. Learning Lessons -- 2.13.8. Un-integrated Performance Assessment -- 2.13.9. Social Factors -- 2.13.9.1. Chaos and Rumour -- 2.13.9.2. Personal and Community Preparedness -- 2.13.9.3. Disaster Mental Health Professionals -- 2.14. Disaster and Emergency Management in Jordan.

2.14.1. The Guide for Hazard Assessment by the Jordanian HCCD -- 2.15. An Overview of Disasters and Emergencies Affecting Jordan -- 2.15.1. Arab Spring Revolution -- 2.15.2. Amman Bombings of 2005 -- 2.15.3. Global Financial Crisis -- 2.15.4. Natural Disasters -- 2.15.5. Libyan Patient's Profile 2012 -- 2.15.6. Iraq Wars (1980, 1991, 2003) -- 2.15.7. September 11 Terrorist Attack -- Chapter 3 Analysis and Findings -- 3.1. Effects of Disasters and Emergencies on the Hotel Industry -- 3.2. Disasters and Emergencies Affecting Jordanian Hotels -- 3.2.1. Impact of Arab Spring Revolution and Regional Political Disturbances -- 3.2.2. Impact of Amman Bombings in 2005 on Hotels -- 3.2.3. Impact of September 11 and the Global Financial Crisis -- 3.2.4. Impact of Natural Disasters on Hotels -- 3.2.5. Isolated Incidents in Hotels -- 3.3. Hotel Disaster and Emergency Planning and Preparedness -- 3.3.1. Standard Procedures and Regulations -- 3.3.2. During Emergency -- 3.3.3. Post Emergency -- 3.4. Emergency Planning Constraints -- 3.5. Emergency and Disaster Management -- 3.5.1. Factors Contributing to Successful Emergency Planning -- 3.6. Learning from the Past to Prepare Hotels for Future Emergencies -- Chapter 4 Conclusion and Future Direction -- 4.1. Disasters and Emergencies Affecting Jordanian Hotels -- 4.2. Jordan as a Safe Destination -- 4.3. Hotel Industry Disaster and Emergency Planning and Preparedness -- 4.3.1. Emergency Planning and Preparedness (Before Emergency) -- 4.3.2. Emergency Planning and Preparedness (During Emergency) -- 4.3.3. Emergency Planning and Preparedness (After Emergency) -- 4.4. Disaster and Emergency Planning Constraints -- 4.5. Emergency and Disaster Management -- 4.6. Learning Lessons for Hotels Future Emergencies -- 4.7. Conclusion of the Study -- 4.8. Contribution of the Study -- 4.9. Recommendations of the Study.

4.10. Limitation and Recommendation for Further Research -- References -- Index.