Educating your clients from A to Z [electronic resource] : what to say and how to say it / Nan Boss.
by
Boss, Nan.
ISBN
:
9781583261538
9781583261606
Title
:
Educating your clients from A to Z [electronic resource] : what to say and how to say it / Nan Boss.
Author
:
Boss, Nan.
Personal Author
:
Boss, Nan.
Edition
:
2nd ed.
Publication Information
:
Lakewood, Colo. : AAHA Press, ©2011.
Physical Description
:
1 online resource (xxxix, 247 pages)
Contents
:
Veterinary communication basics -- Appointments -- Behavior and training -- Cancer -- Dentistry -- Emergencies and referrals -- Fleas and ticks and other things that bite -- Grief counseling and euthanasia -- Heartworms -- Intestinal parasites -- Joint disease -- Kittens and puppies -- Laboratory testing -- Money matters -- Nutrition and nutraceuticals -- Over-the-counter sales -- Pharmacy -- Questioning your clients -- Risk management -- Surgery and anesthesia -- Telephone skills -- Urinary disorders -- Vaccinations -- Weight control and exercise for pets -- X-rays, ultrasound, and other high-tech procedures -- Yearly exams and senior health care recommendations -- Zoonotic diseases.
Local Note
:
eBooks on EBSCOhost
Subject Term
:
Veterinary medicine.
Communication in medicine.
Veterinarian and client.
Communication.
Interpersonal Relations.
Added Corporate Author
:
AAHA Press.
Format
:
Electronic Resources
Electronic Access
:
Publication Date
:
2011
Publication Information
:
Lakewood, Colo. : AAHA Press, ©2011.
Shelf Number | Material Type | Copy | Shelf Location | Status |
---|
636.0896 22 | 1:E-BOOK | 1 | 1:ONLINE | Available for online access and/or download |