Patient safety issues / Susan V. White -- National patient safety initiatives / Susan V. White -- Improving patient safety using quality management tools / Susan V. White -- Evidence-based practice to promote patient safety / Jacqueline Fowler Byers -- Putting patients in charge of their health care to promote patient safety / Tania Daniels -- Impact of nurse staffing on patient safety / Lynn Unruh -- Improving the nursing work culture / Jo Ann Miller & Mary Lou Brunell -- Using technology to improve patient safety / Debra S. Roach, Susan V. White, Jacqueline Fowler Byers -- The role of risk management / Monica C. Berry -- Pediatric patient safety / Jacqueline Fowler Byers & Beatrice A. Schafauser -- Patient safety in acute and critical care / Jacqueline Fowler Byers -- Patient safety in ambulatory care / Susan V. White & Jacqueline Fowler Byers -- Safety issues with the elderly and chronically ill / Janice Z. Peterson -- Patient safety in behavioral health / Christy L. Beaudin -- Promoting patient safety of research participants / Jacqueline Fowler Byers.