Re-thinking zoos and tourism / Warwick Frost -- Zootourism and the conservation of threatened species : a collaborative program in the Phillipines / Corazon Catibog-Sinha -- A typology of animal displays in captive settings / Amir Shani and Abraham Pizam -- Ecotourism and the commodification of wildlife : animal welfare and the ethics of zoos / Stephen Wearing and Chantelle Jobberns -- The rhetoric versus the reality : a critical examination of the zoo proposition / Liam Smith, Betty Weiler and Sam Ham -- Conservation, education or entertainment : what really matters to zoo visitors? / Sharon Linke and Caroline Winter -- Fun, fascination and fear : exploring the construction and consumption of aquarium shark exhibits / John Dobson -- Singapore Zoo and night safari / Joan Henderson -- Heterogeneous spaces of tourism and recreation at Mumbai Zoo, India / Kevin Hannam -- Zoos as tourist attractions : theme parks, protected areas or museums? / Warwick Frost -- Up close and personal : rethinking zoos and the experience economy / Warwick Frost and Jennifer Laing -- Feeding time at the zoo : food service and attraction management / Phillipp Boksberger, Markus Shuckert and Richard Robinson -- The value of zoo volunteer programs / Kirsten Holmes and Karen Smith -- I can't look : disgust as a factor in the zoos experience / Nancy Cushing and Kevin Markwell -- Visitor expectations and visit satisfaction at zoos / Gary Crilley -- Zoos and the media / Peter Mason -- Zoos Victoria : branding, marketing and designing multi-location zoos / Leanne White -- From Winnie-the-Pooh to Madagascar : fictional media images of the zoo experience / Warwick Frost -- Conclusion -- Zoos and tourism in a changing world / Warwick Frost.