Pt. 1. Perspectives on careers in hospitality -- Ch. 1. The hospitality industry and you -- Ch. 2. Forces affecting growth and change in the hospitality industry -- Pt. 2. Food service -- Ch. 3. The restaurant business -- Ch. 4. Restaurant operations -- Ch. 5. Restaurant industry organization : chain, independent, or franchise? -- Ch. 6. Competitive forces in food service -- Ch. 7. Issues facing food service -- Ch. 8. On-site food service -- Pt. 3. Lodging -- Ch. 9. Lodging : meeting guest needs -- Ch. 10. Hotel and lodging operations -- Ch. 11. Forces shaping the hotel business -- Ch. 12. Competition in the lodging business -- Pt. 4. Travel and tourism -- Ch. 13. Tourism : front and center -- Ch. 14. Destinations : tourism generators -- Pt. 5. Management in the hospitality industry -- Ch. 15. Management : a new way of thinking -- Ch. 16. Planning in hospitality management -- Ch. 17. Organizing in hospitality management.

Ch. 18. Staffing : human-resources management in hospitality management -- Ch. 19. Control in hospitality management -- Ch. 20. Leadership and directing in hospitality management -- Pt. 6. Hospitality as a service industry -- Ch. 21. The role of service in the hospitality industry.