by
Eliason, Frank.
Call Number
658.812
Publication Date
2012
Summary
A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees, and just how to do it.Explains how to create a culture of empowered employees who understand the value of a great customer experienceAdvises on the need to communicate that experience to their customers and potential customersFrank Eliason, recognized by BusinessWeek as the 'most famous customer service manager in the US, possibly in the world,' has built a reputation for helping large businesses improve the way they connect with customers and enhance their relationships At Your Service will appeal to leaders, managers, business owners, customer service professionals, and anyone who wants to learn how to add value to their organization.
Format:
Electronic Resources
Relevance:
3.7941
by
United Nations. Economic and Social Commission for Asia and the Pacific.
Call Number
330.95 23
Publication Date
2013
Format:
Electronic Resources
Relevance:
3.4614
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by
United Nations. Economic and Social Commission for Asia and the Pacific.
Call Number
330.95 23
Publication Date
2013
Format:
Electronic Resources
Relevance:
3.4614
by
Abolafia, Mitchel, author.
Call Number
330.9730931 23
Publication Date
2020
Summary
"Mitchel Abolafia goes behind the scenes with the Federal Reserve's powerful Open Market Committee as it responded to the 2008-2009 financial crisis. Relying on verbatim transcripts of closed meetings, Abolafia shows how assumptions about self-correcting markets stymied the Fed and how its leaders came to embrace new ideas"--
Format:
Electronic Resources
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3.4188
by
Sartelli, Eduardo, author.
Call Number
330.122 22
Publication Date
2014
Format:
Electronic Resources
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2.5570
by
Sartelli, Eduardo, author.
Call Number
330.122 22
Publication Date
2014
Format:
Electronic Resources
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2.5570
7.
by
Richards, Michael J., editor.
Call Number
338.04072 23
Publication Date
2013
Format:
Electronic Resources
Relevance:
2.3889
8.
by
Richards, Michael J., editor.
Call Number
338.04072 23
Publication Date
2013
Format:
Electronic Resources
Relevance:
2.3889
by
Kaiser, Michael M., 1953- author.
Call Number
706 23
Publication Date
2019
Summary
"A guide for strategic planning in the arts, based on the current ecology of arts organizations and the culture surrounding them"--
Format:
Electronic Resources
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2.1018
by
Drennan, Matthew P., 1937- author.
Call Number
330 22
Publication Date
2015
Summary
Prevailing economic theory attributes the 2008 crash and the Great Recession that followed to low interest rates, relaxed borrowing standards, and the housing price bubble. After careful analyses of statistical evidence, however, Matthew Drennan discovered that income inequality was the decisive factor behind the crisis. Pressured to keep up consumption in the face of flat or declining incomes, Americans leveraged their home equity to take on excessive debt. The collapse of the housing market left this debt unsupported, causing a domino effect throughout the economy. Drennan also found startling similarities in consumer behavior in the years leading to both the Great Depression and the Great Recession. Offering an economic explanation of a phenomenon described by prominent observers including Thomas Piketty, Jacob Hacker, Robert Kuttner, Paul Krugman, and Joseph Stiglitz, Drennan's evenhanded analysis disproves dominant theories of consumption and draws much-needed attention to the persisting problem of income inequality.
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Electronic Resources
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2.1004
by
Michel, James, author.
Call Number
338.917101724 23
Publication Date
2016
Summary
In September 2015, world leaders adopted a new post-2015 development agenda, centered on 17 Sustainable Development Goals intended to transform the world. This report provides basic information about the new agenda-its content, aspirations, and global partnership approach.
Format:
Electronic Resources
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2.0220
by
Albinsson, Pia A., 1975- editor.
Call Number
334 23
Publication Date
2018
Summary
This book examines the business phenomenon of the sharing economy, giving a thorough analysis of this up-and-coming sector. It presents a detailed historical perspective of sharing and cooperatives, followed by a discussion of societal factors--predominantly technology--that have facilitated the fast growth of collaborative consumption businesses. Additional chapters offer progressive perspectives on how companies can further commercialize sharing.
Format:
Electronic Resources
Relevance:
1.9576
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