by
Thirumaran, K., ditor.
Call Number
XX(296654.1)
Publication Date
2021
Summary
Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
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Electronic Resources
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1723.9673
by
Wang, Lingfeng.
Call Number
629.892 22
Publication Date
2006
Format:
Electronic Resources
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0.2387
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by
Teng, Siao See, 1975-
Call Number
373.18095957 23
Publication Date
2013
Summary
This book seeks to broaden our understanding of Singapore's educational history in the transitional period between the end of the Second World War and the country's independence. It examines the ways in which student activities and activism resonated with, and contributed to, the country's wider social, political and cultural life, as well as the decolonization process; and stimulates debates about Chinese education and student activism in Singapore.
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Electronic Resources
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0.2274
by
Tan, Eng-chye.
Call Number
512.2 22
Publication Date
2004
Summary
This invaluable volume collects the expanded lecture notes of thosetutorials. The topics covered include uncertainty principles forlocally compact abelian groups, fundamentals of representations ofp-adic groups, the Harish?Chandra?Howe local characterexpansion, classification of the square-integrable representationsmodulo cuspidal data, Dirac cohomology and Vogan's conjecture, multiplicity-free actions and Schur?Weyl?Howe duality.
Format:
Electronic Resources
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0.1607
by
Wu, Jean Yu-wen Shen, 1948-
Call Number
973.0495 22
Publication Date
2010
Summary
Asian American Studies Now represents the changes occurring in Asian American communities and the world that require a reconsideration of how the interdisciplinary field of Asian American studies is defined and taught. The editors have selected essays for the significance of their contribution and their clarity, brevity, and accessibility to readers with little to no prior knowledge of Asian American studies, and feature reprints of seminal articles and groundbreaking texts, as well as bold new scholarship.
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Electronic Resources
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0.1399
by
Chen, Qingshan, 1894-1960.
Call Number
895.1148 22
Publication Date
2010
Summary
An original English translation from the Chinese text that comprises 60 poems (85 verses) and three prose compositions; Opens a window to the heart and mind of a Chinese scholar who lived from the late Qing through the 1950s; Reflects the life of a pioneer writer of Malayan-Singapore Chinese literature : his personal tragedies, struggles, disappointments and the joy in his family, friends and his poetry; English explanations for many interesting expressions and allusions used in Chinese classical poetry and; Enables an English language reader to enjoy the rich and colourful heritage of Chinese culture and language.
Format:
Electronic Resources
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0.1251
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