by
Sigala, Marianna, editor.
Call Number
338.4791 CAS
Publication Date
2022
Format:
Electronic Resources
Relevance:
4.4182
by
Clarke, Alan.
Call Number
647.94068 CLA
Publication Date
2007
Format:
Books
Relevance:
0.3958
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by
Gilmore, Shirley, author.
Call Number
647.940683 GIL
Publication Date
2005
Summary
"Cases in Human Resource Management in Hospitality is the first textbook to provide educators with a comprehensive set of cases in human resource management, covering many segments of the hospitality industry. From shorter cases with one problem, to longer cases with several problems, this book can be used by students in various courses and at different educational levels, applying concepts to actual settings in the hospitality field. Each case unfolds into a story that addresses human resources issues that managers must solve."--Jacket.
Format:
Books
Relevance:
0.3958
by
Szende, Peter.
Call Number
647.94068 SZE
Publication Date
2010 2009
Summary
"CASE SCENARIOS IN HOSPITALITY SUPERVISION presents 75 vignettes depicting real-life managerial dilemmas, in the setting of the fictional Royal Hotel. The book focuses on scenarios that often happen to new managers, and particular emphasis is placed on sharpening critical thinking abilities and developing leadership skills. The cases are based on actual situations that the author personally encountered or that are problematic for the industry at large. Use this book to sharpen your management skills, as a management training resource or to supplement a hospitality curriculum."--Publisher website.
Format:
Books
Relevance:
0.3922
by
Nykiel, Ronald A.
Call Number
647.94068 NYK
Publication Date
2005
Format:
Books
Relevance:
0.3922
by
Hinkin, Timothy R.
Call Number
647.94068 HIN
Publication Date
2006
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030989.html
Relevance:
0.3904
by
Uysal, Muzaffer.
Call Number
647.94
Publication Date
2018
Format:
Electronic Resources
Relevance:
0.3333
by
Uysal, Muzaffer.
Call Number
647.94
Publication Date
2018
Summary
Quality-of-life in tourism and hospitality can be classified in three categories: (1) tourists/guests (2) employees of tourism/hospitality firms (3) tourist communities. This unique resource delivers the latest research findings within these areas to the forefront of knowledge application in tourism and hospitality settings.
Format:
Electronic Resources
Relevance:
0.3333
by
Video Education Australasia.
Call Number
DVD 647.94 FIV
Publication Date
2011
Summary
"In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin, a five star international hotel, and discover valuable lessons from the hotel's experienced leadership and management team. In it, we learn how five star service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints. We see how empowering staff with responsibility, and celebrating their achievements leads to service excellence. Finally we go behind the scenes into the kitchen to witness how mastery comes from the passionate pursuit of innovation. This is an engaging look at modern workforce issues, including excellence, diversity and inclusive practices"--Container.
Format:
Other
Relevance:
0.3333
10.
by
Sabourin, Vincent.
Call Number
658.4012 SAB
Publication Date
2021
Format:
Electronic Resources
Relevance:
0.3288
by
Lennon, John
Call Number
647.94068 LEN
Publication Date
1990
Format:
Books
Relevance:
0.3244
by
Thirumaran, K., ditor.
Call Number
XX(296654.1)
Publication Date
2021
Summary
Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Format:
Electronic Resources
Relevance:
0.3162
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