by
Payne, Kate.
Call Number
647.071193 PAY
Publication Date
2006 2005
Format:
Books
Relevance:
4.9692
by
Ive, Josephine.
Call Number
647.94 IVE
Publication Date
2000
Format:
Books
Relevance:
3.4125
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by
Le Tet, Robert.
Call Number
TR DVD 647.950994 NO
Publication Date
1994
Summary
"'No Worries' is a video documentary about keeping the peace in licensed premises. The video features experienced licensees who have successfully 'turned around' very rough and difficult establishments. There is no script-the licensees talk naturally about how they handle difficult situations and how they keep their premises peaceful. Some typical problems, and the techniques that successful licensees use to resolve them, are illustrated in short dramatisations."
Format:
Other
Relevance:
2.7625
by
Video Education Australasia.
Call Number
DVD 647.94 FIV
Publication Date
2011
Summary
"In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin, a five star international hotel, and discover valuable lessons from the hotel's experienced leadership and management team. In it, we learn how five star service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints. We see how empowering staff with responsibility, and celebrating their achievements leads to service excellence. Finally we go behind the scenes into the kitchen to witness how mastery comes from the passionate pursuit of innovation. This is an engaging look at modern workforce issues, including excellence, diversity and inclusive practices"--Container.
Format:
Other
Relevance:
0.3167
by
O'Shannessy, Vivienne, 1962-
Call Number
647.068 OSH
Publication Date
2009
Summary
"A practical guide to front office skills and services in the hospitality industry. Complies with the Hospitality, Tourism and Events Industry Competency Standards"--Provided by publisher.
Format:
Books
Relevance:
0.3004
by
Forrest, Lewis C.
Call Number
647.940683 FOR
Publication Date
1983
Format:
Books
Relevance:
0.2539
by
Australian Hospitality Review Panel.
Call Number
CD 647.95 RES
Publication Date
1996
Format:
Computer file
Relevance:
0.2025
by
Hudson, Simon.
Call Number
647.940688 HUD
Publication Date
2022
Summary
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic.
Format:
Electronic Resources
Relevance:
0.1728
9.
by
Hudson, Simon
Call Number
647.94068 HUD
Publication Date
2012
Summary
Provides the 'whys' and 'hows'of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
Format:
Electronic Resources
Relevance:
0.1728
by
Radzi, Salleh Mohd.
Call Number
338.4764794
Publication Date
2016
Format:
Electronic Resources
Relevance:
0.1166
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