by
Lockwood, Anthony
Call Number
647.94068 LOC
Publication Date
1984
Format:
Books
Relevance:
7.6044
by
Mullins, Laurie J.
Call Number
647.94068 MUL
Publication Date
1995
Format:
Books
Relevance:
4.1758
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by
Riley, Michael.
Call Number
647.940683 RIL
Publication Date
1996
Format:
Books
Relevance:
4.1564
4.
by
Hoque, Kim, 1970-
Call Number
647.940683 21
Publication Date
2000
Format:
Electronic Resources
Relevance:
4.0425
by
Iverson, Kathleen M., 1955-
Call Number
647.940683 IVE
Publication Date
2001
Summary
"The hospitality supervisor of the future will be first and foremost a people manager, involved in leading, motivating, counseling and rewarding employees. Tomorrow's managers and supervisors must be prepared to take on new roles in the reengineered, highly participative organizations that are emerging. Managing Human Resources: An Experiential Approach will provide supervisors with comprehensive training in areas critical to their future success. It is an interesting and applied introduction to principles of supervision that will appeal to the career-oriented hospitality student."--BOOK JACKET.
Format:
Books
Relevance:
3.9077
by
Jones, Christine
Call Number
647.94068 JON
Publication Date
1985
Format:
Books
Relevance:
3.4769
by
Boella, M. J. (Michael John), author.
Call Number
647.940683 BOE
Publication Date
2017
Format:
Electronic Resources
Relevance:
0.4371
Call Number
647.94068 CTH
Publication Date
2010
Summary
The Front Office Operations syllabus introduces you to the systems and procedures required for Front Office Operations. It provides an overview of the functions and supervisory aspects of the front office department. You will develop knowledge and skills in departmental procedures as well as understanding the key legislation. The syllabus includes key areas such as reservations procedures, check in and check out procedures, guest accounting and yield management reports, security and safety issues and guest services and communications.The Study Guide, which has been reviewed and endorsed by CTH
Format:
Books
Relevance:
0.3742
by
Perry, Lewis.
Call Number
XX(155932.1)
Publication Date
2008
Format:
Electronic Resources
Relevance:
0.3657
by
Ahmad, Rozila.
Call Number
XX(306131.1)
Publication Date
2014
Format:
Electronic Resources
Relevance:
0.3469
by
Perry, Lewis.
Call Number
XX(158123.1)
Publication Date
2008
Format:
Electronic Resources
Relevance:
0.2985
by
William Angliss Institute of TAFE.
Call Number
DVD 647.940068 FRO
Publication Date
2005
Summary
This program covers topics such as taking and maintaining reservations, guaranteed and non-guaranteed reservations, changing and cancelling reservations, product knowledge, selling and up-selling, potential reservations problems, handling complaints and more.
Format:
Other
Relevance:
0.2475
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