by
Spohrer, James C.
Call Number
620.82
Publication Date
2012
Summary
If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. Topics include: Adoption of health information technology (HIT) Aging society: the impact of age on traditional service system constructs Anthropology in service science Applying service design techniques to healthcare Co-creating value Cognitive systems modeling of service systems Context-related service: the human aspect of service systems Designing services for underserved populations Ethics dividend in services: how it may be cultivated, grown, and measured Governance of service systems Human aspects of change when applying Lean Six Sigma methods and tools Human side of service dominant logic in B2B settings Human-computer interaction and HF in software technologies Service network configuration impacts on customer experience Simulating employees and customers in service systems Systems design and the customer experience Usability and human side of electronic financial services The book also discusses issues that arise in shop floor and office environments in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. It provides a foundation upon which researchers and practitioners can contribute to this quickly evolving area and make lasting contributions.
Format:
Electronic Resources
Relevance:
92250.1250
by
Bharath, A. A. (Anil Anthony)
Call Number
006.37 22
Publication Date
2008
Summary
This interdisciplinary work brings you to the cutting edge of emerging technologies inspired by human sight, ranging from semiconductor photoreceptors based on novel organic polymers and retinomorphic processing circuitry to low-powered devices that replicate spatial and temporal processing in the brain. Moreover, it is the first work of its kind that integrates the full range of physiological, engineering, and mathematical issues and advances together in a single source.
Format:
Electronic Resources
Relevance:
89646.3828
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by
De Weck, Olivier L.
Call Number
620 23
Publication Date
2011
Format:
Electronic Resources
Relevance:
73199.5703
by
J.J. Keller & Associates.
Call Number
620.82
Publication Date
2004
Summary
Use this timesaving resource to develop an ergo program specifically for your company. Well-organized and ready to use, J.J. Keller's Ergonomics: A Step-By-Step Program Developer will help you develop a sound ergonomics program that will improve productivity, boost employee morale, and reduce musculoskeletal injuries and their related costs. Covers job assessment, planning, industry applications, program evaluation, forms completion, NIOSH elements of ergonomics programs, and much more.
Format:
Electronic Resources
Relevance:
3.1584
by
Pheasant, Stephen.
Call Number
620.82 21
Publication Date
1996
Summary
This edition has been revised to bring fresh insights into the principles and practice of anthropometrics, workspace design, sitting and seating, hands and handles, ergonomics in the office, ergonomics in the home, and health and safety at work.
Format:
Electronic Resources
Relevance:
3.1568
by
Office, International Labor.
Call Number
620.82
Publication Date
2010
Summary
Fully revised and expanded, this new edition of the highly successful Ergonomic checkpoints is aimed at reducing work-related accidents and diseases and improving safety, health and working conditions. Building on the wealth of experience of practitioners in applying these checkpoints, the second edition features revised text, additional checkpoints and new, full-colour illustrations.
Format:
Electronic Resources
Relevance:
3.1097
by
Radman, Zdravko, 1951-
Call Number
121.35 23
Publication Date
2013
Summary
"Cartesian-inspired dualism enforces a theoretical distinction between the motor and the cognitive and locates the mental exclusively in the head. This collection, focusing on the hand, challenges this dichotomy, offering theoretical and empirical perspectives on the interconnectedness and interdependence of the manual and mental. The contributors explore the possibility that the hand, far from being the merely mechanical executor of preconceived mental plans, possesses its own know-how, enabling "enhanded" beings to navigate the natural, social, and cultural world without engaging propositional thought, consciousness, and deliberation. The contributors consider not only broad philosophical questions--ranging from the nature of embodiment, enaction, and the extended mind to the phenomenology of agency--but also such specific issues as touching, grasping, gesturing, sociality, and simulation. They show that the capacities of the hand include perception (on its own and in association with other modalities), action, (extended) cognition, social interaction, and communication. Taken together, their accounts offer a handbook of cutting-edge research exploring the ways that the manual shapes and reshapes the mental and creates conditions for embodied agents to act in the world."--Publisher's description.
Format:
Electronic Resources
Relevance:
3.0959
by
Dhillon, B. S. (Balbir S.), 1947-
Call Number
610.28 22
Publication Date
2003
Format:
Electronic Resources
Relevance:
2.3584
by
Johnson, Robert R., 1951-
Call Number
808.0666 21
Publication Date
1998
Format:
Electronic Resources
Relevance:
2.1404
by
Gage, Marty.
Call Number
658.812
Publication Date
2022
Format:
Electronic Resources
Relevance:
2.0581
by
Strasser, Helmut.
Call Number
620.82 22
Publication Date
2007
Summary
The International Ergonomics Association (IEA) develops standards for Ergonomic Quality in Design (EQUID) which primarily intends to promote ergonomics principles and the adaptation of a process approach for the development of products, work systems and services.
Format:
Electronic Resources
Relevance:
1.6030
by
Hancock, Peter A., 1953-
Call Number
620.82 22
Publication Date
1999
Summary
Human Performance and Ergonomics brings together a comprehensive and modern account of how the context of performance is crucial to understanding behavior. Environment provides both constraints and opportunities to individuals, such that external conditions may have reciprocal or interactive effects on behavior. The book begins with an account of research in human factors and engineering, with application of research to real world environments, methodological concerns, and rumination on current and future trends. The book proceeds to how technology has moved from being designed to help human p.
Format:
Electronic Resources
Relevance:
1.3366
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