by
Agutter, Claire.
Call Number
004.068 23
Publication Date
2013
Summary
This book doesn't just cover the information required to pass the foundation exam, but goes beyond this in providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience.
Format:
Electronic Resources
Relevance:
2.4333
by
Erskine, Pamela.
Call Number
004.068
Publication Date
2013
Summary
In ITIL® and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. She examines ways to clear the many hurdles that can obstruct progress and investigates how to improve acceptance of change in the workplace.
Format:
Electronic Resources
Relevance:
2.2166
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by
Agutter, Claire.
Call Number
004.068076 23
Publication Date
2012
Summary
ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam. Aimed at self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.
Format:
Electronic Resources
Relevance:
1.4871
by
Hobbs, Martyn.
Call Number
004.0684
Publication Date
2011
Summary
IT Asset Management: A Pocket Survival Guide is a quick reference style guide, addressing such serious issues with a fresh and pragmatic approach. Aimed at IT professionals who have been tasked with putting in place Asset Management disciplines, it first provides a commonsense introduction to the key processes outlined in the Information Technology Infrastructure Library (ITIL®), before proceeding to explain the various milestones of an Asset Management project.
Format:
Electronic Resources
Relevance:
0.2433
by
Ally, Mohamed.
Call Number
025.04 23
Publication Date
2012
Summary
The latest installment in the popular M-Libraries series brings together new contributions from experts around the world offering best practices on delivering resources to users through mobile technologies. The authors discuss the development of mobile services, mobile users and requirements, emerging technical developments including new platforms, devices, and applications, and reflections and feedback on new service models. This cutting-edge guide is essential reading for information professionals of all types, along with policy makers, researchers, developers, publishers, suppliers, and LIS students.
Format:
Electronic Resources
Relevance:
0.1381
by
Kresh, Diane.
Call Number
025.00285 22
Publication Date
2007
Format:
Electronic Resources
Relevance:
0.1066
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