by
Karmarkar, Uday S. (Uday Sadashiv)
Call Number
658.4038 22
Publication Date
2010
Summary
Most of the large economies in the world are already dominated by services. Developed countries are now also becoming information economies; the US is a case in point. The confluence of these trends means that information services are the largest part of the US and other developed economies, with others close behind. This evolution is being accompanied by a revolution: the rapid industrialization of information services. These developments have manifold consequences for the economy as a whole, as well as for productivity, trade, jobs, globalization and competition. At the sector level, many industries are undergoing massive changes in structure. There are also significant implications for management strategies and internal organizational structure for all firms. The Business and Information Technologies (BIT) project at UCLA Anderson is a global effort to track and assess these changes through GNP studies, surveys of business practice, and studies of key industry sectors.
Format:
Electronic Resources
Relevance:
94684.9063
by
Karmarkar, Uday S. (Uday Sadashiv)
Call Number
658 23
Publication Date
2012
Summary
This is the third of a series of research volume of papers from the Business and Information Technologies global research network. The group includes 20 partners from 16 countries, who conduct studies on the impact of new information and communication tec.
Format:
Electronic Resources
Relevance:
91233.2500
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by
Baglieri, Enzo.
Call Number
658.812
Publication Date
2014
Summary
This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the?convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and ''industrializing''?the?customers''?role?to?combine?efficiency?and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service,?with the crucial role?of ''operationalizi
Format:
Electronic Resources
Relevance:
2149.8630
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