Don't wait until it's too late to learn how to manage a crisis situation The impact of crises on tourism has increased in the last ten years in response to terrorism, war, health emergencies, and natural disasters. Tourism Crises presents the latest research on crisis management with in-depth analysis of tourism flows and the economic well-being of communities at the regional, national, and international levels. This timely book examines a range of conceptual issues, including crisis communication and the safety of employees of the industry, and features case studies of responses to the World Trade Center terrorist attacks, SARS, the 1999 Austrian avalanche disaster, and the epidemic of foot-and-mouth disease in the United Kingdom. As new crises emerge, it's essential that the tourism industry be prepared to minimize the impact on both hosts and guests. Tourism Crises identifies key issues that need to be addressed in dealing with future incidents, examining specific cases of management success and failure with suggestions for improved responses. Academics, practitioners, and professionals discuss effective methods of maintaining yield during crisis situations, offering analysis, reflection, and new management strategies. Topics addressed in Tourism Crises include: the significance of communication in crisis situations keeping the media informed attracting business after the crisis has passed how alpine areas can respond to the dangers of avalanches the effect of the SARS epidemic on Hong Kong, Singapore, and Japan a typology of tourism crisis terms employee work stress in crisis situations quantifying the effects of tourism crises how tourism managers have re-tooled their promotional campaigns after 9/11 and much moreTourism Crises is a must-have for tourism professionals, practitioners, and academics as they develop new agendas for dealing with future crisis situations.

"Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research. You'll learn how the consideration of lifestyle concepts can improve the effectiveness of marketing in addition to providing quality management and improved customer satisfaction in the hospitality and tourism industry."--BOOK JACKET.

Elephant tourism is a growing attraction across Asia and Africa and is popular with many tourists. This book highlights the need for a comprehensive and rigorous focus on local solutions to improve the welfare of captive elephants and tourists' experiences of elephant tourism, which will be to the benefit of local communities.

Learn both theory and practice of knowledge managementSir Francis Bacon once wrote, ?Knowledge is power.? Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent chapter provides fresh directions for future research and the creat

This book contains key articles by Eric Scerri, the leading authority on the history and philosophy of the periodic table of the elements and the author of a best-selling book on the subject. The articles explore a range of topics such as the historical evolution of the periodic system as well as its philosophical status and its relationship to modern quantum physics. This volume contains some in-depth research papers from journals in history and philosophy of science, as well as quantum chemistry. Other articles are from more accessible magazines like American Scientist. The author has also provided an extensive new introduction in order to integrate this work covering a period of two decades. This must-have publication is completely unique as there is nothing of this form currently available on the market.

The role of 'incentives' is considered in this economic approach to family law. The book discusses the possible adverse consequences emanating from faulty legal design, while demonstrating that good family law should provide incentives for consistent behavior. This will interest lawyers, policy-makers and economists concerned with family law.

"Examines an analysis of the legal and political writing of Eric Voegelin during the 1920s and the 1930s. Cooper discusses Voegelin's first systematic effort to bring together the principles of philosophical anthropology with his understanding of comparative social science and examines Voegelin's The Authoritarian State and The New Science of Politics"--Provided by publisher.