by
Krishna, D.S. Gopala.
Call Number
XX(155978.1)
Publication Date
2009
Format:
Electronic Resources
Relevance:
190134.8281
by
Gilmore, Audrey.
Call Number
658.8 22
Publication Date
2003
Summary
Services Marketing and Management covers the core topics of services management in a concise and informative manner. The text: - provides an overview of the characteristics and underlying principles of delivering services in today's marketplace - places these underlying issues in the context of organisational frameworks and activities - discusses different services contexts including financial services, tourism, charities and museums.
Format:
Electronic Resources
Relevance:
155269.1875
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by
Ramachandra, K.
Call Number
XX(155977.1)
Publication Date
2009
Format:
Electronic Resources
Relevance:
143755.9375
by
Pelit, Elbeyi.
Call Number
658
Publication Date
2019
Summary
The book explores emotional interactions, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in the services sector. The authors make suggestions for management strategies and applications providing benefits for all parties.
Format:
Electronic Resources
Relevance:
143753.5000
5.
by
Berkovi, Jack.
Call Number
658.812
Publication Date
2014
Summary
How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile.
Format:
Electronic Resources
Relevance:
109798.4375
by
Gowreesunkar, Vanessaa G. B.
Call Number
790.0973
Publication Date
2022
Format:
Electronic Resources
Relevance:
109791.7500
by
Lohmann, Roger A., 1942- author.
Call Number
361.00681 23
Publication Date
2016
Summary
Above the Bottom Line: Financial Management in Human Services provides a guide for social work students and practitioners who must manage finances of human services programs and organizations. This book is appropriate for social work students and practitioners making the transition from social work practice into administration.
Format:
Electronic Resources
Relevance:
109789.0391
by
McAlearney, Ann Scheck.
Call Number
362.1068 23
Publication Date
2013
Summary
This tenth edition features twenty new cases that provide a unique overview of management and organizational behavior theory. The role of the health services manager is explained throughout the updated version of this classic textbook. Topics covered include: service-line management; healthcare reform; the medical home; accountable care organizations; community benefit; and CEO compensation. This book uses a three-pronged approach to examine the skills and experience health services managers need to succeed. Commentaries introduce the topic and provide the context for the readings and cases that follow. Readings bring fresh voices to the topic and provide evidence and timely examples. Cases give students practice in making managerial decisions in a wide variety of settings and situations. --
Format:
Electronic Resources
Relevance:
98205.4219
by
Institute for Career Research.
Call Number
331.702 22
Publication Date
2010
Format:
Electronic Resources
Relevance:
95085.3125
by
Kovner, Anthony R.
Call Number
362.1068 22
Publication Date
2009
Format:
Electronic Resources
Relevance:
92248.8516
by
Chorafas, Dimitris N.
Call Number
332.10684 22
Publication Date
2007
Summary
Written for professionals in financial services with responsibility for IT and risk management, Dimitris Chorafas surveys the methodology required and IT systems and structures to support it according to Basel II. The book is consistent with the risk management certification process of GARP, as well as the accounting rules of IFRS, based on research the author conducted with IASB. The author provices an in-depth discussion of the types of risk, stress analysis and the use of scenarios, mathematical models, and IT systems and infrastructure requirements. * Written in clear, straightforward style for financial industry executives to provide necessary information for risk control decisionmaking * Consistent with GARP, IFRS and IASB risk management processes and procedures * Explains stress testing and its place in risk control.
Format:
Electronic Resources
Relevance:
87261.8906
by
Mayers, Raymond Sanchez.
Call Number
361.0068 22
Publication Date
1994
Format:
Electronic Resources
Relevance:
87260.8281
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