by
ClickView (Firm)
Call Number
XX(302866.1)
Summary
This programme considers the roles and responsibilities of the duty manager, concierge and porter at a five star hotel and contrasts these with duties of the manager of a youth hostel and the general manager of a three and a half star motor inn.
Format:
Other
Relevance:
126781.6328
by
Video Education Australasia.
Call Number
TR DVD 647.2071 INT
Publication Date
1996
Summary
This DVD examines the roles and responsibilities of the duty manager, concierge and porter at a five star hotel and contrasts these with duties of the manager of a youth hostel and the general manager of a 3 1/2 star motor inn.
Format:
Other
Relevance:
126776.7422
by
O'Shannessy, Vivienne, 1962-
Call Number
647.068 OSH
Publication Date
2009
Summary
"A practical guide to front office skills and services in the hospitality industry. Complies with the Hospitality, Tourism and Events Industry Competency Standards"--Provided by publisher.
Format:
Books
Relevance:
126772.4375
by
Kasavana, Michael L., 1947-, author.
Call Number
647.94068 KAS
Publication Date
2017
Summary
The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"
Format:
Books
Relevance:
126768.5781
by
Kasavana, Michael L., 1947-
Call Number
647.94068 KAS
Publication Date
2001
Format:
Books
Relevance:
120268.5938
by
DeVeau, Linsley T., 1951-
Call Number
647.94068 FRO
Publication Date
1996
Format:
Books
Relevance:
120268.6016
by
Kasavana, Michael L., 1947-
Call Number
647.94 KAS
Publication Date
2009
Format:
Books
Relevance:
120268.5781
20.
by
Payne, Kate.
Call Number
647.071193 PAY
Publication Date
2006 2005
Format:
Books
Relevance:
109798.5625
by
Baker, Sue, 1952-
Call Number
647.94068 BAK
Publication Date
1998
Format:
Books
Relevance:
109795.0234
by
Baker, Sue, 1952-
Call Number
647.94068 BAK
Publication Date
1996
Format:
Books
Relevance:
109795.0234
by
Baker, Sue, 1952-
Call Number
647.94068 BAK
Publication Date
2000
Format:
Books
Relevance:
105488.4531
Call Number
647.94 HOT
Publication Date
2009
Format:
Books
Relevance:
98116.0938
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