by
Cava, Roberta.
Call Number
303.69 CAV
Publication Date
2003
Format:
Books
Relevance:
1.6802
by
Stone, Florence M.
Call Number
658.4053 STO
Publication Date
1999
Format:
Books
Relevance:
1.6724
by
Pickering, Peg.
Call Number
303.69 PIC
Publication Date
2000
Format:
Books
Relevance:
1.6644
by
Landau, Sy.
Call Number
658.3145 LAN
Publication Date
2001
Format:
Books
Relevance:
1.6293
by
Learning Seed Company.
Call Number
TR DVD 153.6 HAN
Publication Date
1993
Summary
Four ways of handling criticism are taught: sponging, prompt and paraphrase, instant replay, and the 5-part confront.
Format:
Other
Relevance:
1.6224
by
William Angliss Institute
Call Number
DVD 647 DEA
Publication Date
2005
Summary
Demonstrates some basic skills required when dealing with customers and clients, demonstrating both appropriate and inappropriate behaviour.
Format:
Video disc
Relevance:
1.6131
by
Pickering, Peg.
Call Number
303.69 21
Publication Date
2000
Format:
Electronic Resources
Relevance:
1.6118
by
Pickering, Peg.
Call Number
303.69 21
Publication Date
2000
Format:
Electronic Resources
Relevance:
1.6118
by
Dana, Daniel.
Call Number
658.4053 DAN
Publication Date
2001
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/mh021/00065383.html
Publisher description http://www.loc.gov/catdir/description/mh021/00065383.html
Publisher description http://www.loc.gov/catdir/description/mh021/00065383.html
Relevance:
1.6085
by
Richards, Helene, 1949-
Call Number
658.3145 RIC
Publication Date
2002
Summary
The first Australian book to seriously confront what 1 in 5 people already know from first-hand experience -- that bullying is rife in the workplace. It explores this serious form of psychological confrontation in a practical, comprehensive and easy-to-read manner. Draws on case studies, and provides survival strategies.
Format:
Books
Relevance:
1.6030
by
Video Education Australasia.
Call Number
TR DVD 647 MAN
Publication Date
2011
Summary
"Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This program will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans"--Container.
Format:
Other
Publisher's web site http://www.VEA.com.au
Relevance:
1.5953
by
Withers, Bill.
Call Number
658.4053 22
Publication Date
2007
Format:
Electronic Resources
Relevance:
1.5884
Limit Search Results
Narrowed by: