by
ClickView (Firm)
Call Number
XX(302493.1)
Summary
The light-hearted approach of this world-famous programme helps take the fear out of financial documents and complex concepts and, although accounts might never become a manager's favourite topic, it does at least make them understandable. Meet two contrasting people - a well-educated company director, and the streetwise owner of a small factory - to see how the whole process of business finance works. Because the success or failure of her manufacturing company is down to her, the factory owner knows the importance of understanding how money goes round the business and how to track and measure it - and she's happy to explain it in everyday language! Having been previously too embarrassed to admit his lack of knowledge, the company director learns from her the difference between key documents and the significance of the balance sheet, profit and loss accounts and cash-flow forecasts. This well-presented and structured programme assumes no prior knowledge of finance, and avoids financial jargon in favour of everyday language to convey the key points. Featuring Dawn French and John Cleese.
Format:
Other
Relevance:
0.1270
14.
by
ClickView (Firm)
Call Number
XX(302447.1)
Summary
This programme focuses on the impact of the Goods and Services Tax (GST) on recording financial information and how the use of information technology has helped business owners in complying with tax laws.
Format:
Other
Relevance:
101654.6328
by
ClickView (Firm)
Call Number
XX(302092.1)
Summary
A business plan is one of the most useful management tools the small business owner can use. It maps out what a business needs to do in a systematic and logical way. In this programme we discuss the importance of a well constructed business plan, visiting the three main components; the operations plan, the marketing plan, and the financial plan. Speaking to two successful small business owners, we discuss how they constantly refer to their business plan, and the role it played in their business success. A brilliant overview of this essential business tool.
Format:
Other
Relevance:
134470.8281
by
ClickView (Firm)
Call Number
XX(302693.1)
Summary
It's often said that Customer Service isn't a department, it's an attitude. The behaviour of front-line staff defines the reputation of any organisation - big or small - which makes it all the more important to get it right. In this episode, customer service teams will become well equipped to give the customer what they want. Chapter 1: Knowing Your Stuff. Knowing your stuff gets the customer onside. You should have a detailed knowledge of what you've got - your product range and its features. You should also know your policies, as well as having a wider knowledge of the business and the market landscape. Chapter 2: Finding out What They Want. Customers don't always know what they want. Whatever service you provide, encourage your customers to open up. Listen to their needs, desires and concerns. Chapter 3: Getting into Their Head. The customer may need something more than what they're asking for. Try to get to the truth of the matter by asking questions. Chapter 4: Showing Them the Benefits. Features like 'it's got auto-tension' are factual statements but they won't entice customers to buy. A benefit (like 'it's incredibly comfortable') answers the question 'What's in it for me?' People buy benefits - so explain them to them.
Format:
Other
Relevance:
0.1231
by
ClickView (Firm)
Call Number
XX(304383.1)
Summary
Make the World a Better Place explores what we can do despite the many environmental crises, climate change, bush fires, earthquakes, pollution, hurricanes and tornados, tsunamis and floods, as well as famine, poverty, violence, anger, a pandemic and lots of disrespect and intolerance. In this video we learn that we can choose to make a difference in small but always worthwhile ways. Make the World a Better Place is a video in which Peter Quarry presents some simple but effective approaches that make an incremental difference, and many strategies individuals in business can initiate like competitions, recycling, donating excess, volunteering and ensuring diversity and inclusion.
Format:
Other
Relevance:
0.1543
by
ClickView (Firm)
Call Number
XX(302451.1)
Summary
Over 97% of all Australian businesses fall into the "small business" category, yet many of us have little understanding of how the so-called "engine room of the Australian economy" actually works. This program, hosted by Janet Russell from the Monash Mt Eliza Business School, examines such issues as the various definitions of small business, the typical management structure of a small business, common reasons why such businesses succeed or fail, the impact of technology, innovation and change as well as future trends and challenges.
Format:
Other
Relevance:
143753.5469
by
ClickView (Firm)
Call Number
XX(302530.1)
Summary
Businesses constantly face change. Technology drives much of it and has drastically impacted every industry and sector in recent decades. Successful small businesses embrace change and use technology smartly. Often it means continual reinvention. This video profiles Creative Force, a small business in regional south-east Australia that started as a print media-based marketing company two decades ago. Today it specialises in web and multimedia development for clients ranging from universities and major health authorities to individuals. The programme explores the impact of digital communications and the role that technology has played in completely transforming all aspects of the business over time. It is an ideal resource for upper-level learners in business, small business management, technology and related areas.
Format:
Other
Relevance:
0.1474
by
ClickView (Firm)
Call Number
XX(302457.1)
Summary
There are many roles to play in operating a small business successfully. This case study presents an overview of what is involved in running a cafe such as: a typical day, customers, products, staff, legalities and regulations, operations and location and marketing. It provides a valuable insight into the priorities of a small business owner, operating within the framework of regulations, customer demands and fierce competition.
Format:
Other
Relevance:
0.1768
by
ClickView (Firm)
Call Number
XX(302464.1)
Summary
This programme looks at the impact that e-business has had, and continues to have, on the operations of small and large businesses today. It's not just a case of being up with the latest trends and technology, in some cases, whether or not e-business is embraced by an organisation, can mean the difference between success and failure. The programme looks at what is e-business and how it is used, the potential pitfalls and incorporating ICT into a business operation. Of particular use to teachers and students of Business Studies, ICT and other commerce-related subjects, is the focus on the two case studies in this programme - Snogum and Wishlist. Andrew Coutts from Snogum and Adrian Finlayson from Wishlist speak on a range of areas relevant to the way that their companies, and the commercial world in general, are not only turning to e-business as another way to achieve sales - but relying on it for a major part of their turnover. This programme is an ideal way to introduce e-business to middle and senior level secondary students, and provides an excellent base from which to explore further case studies.
Format:
Other
Relevance:
0.1270
by
ClickView (Firm)
Call Number
XX(302469.1)
Summary
In this programme the owners of three businesses talk frankly about profitability, liquidity, efficiency and stability. Students will gain an understanding of how to evaluate business performance.
Format:
Other
Relevance:
126781.6641
by
ClickView (Firm)
Call Number
XX(302470.1)
Summary
All businesses are exposed to some level of risk, but when a natural disaster strikes they can suddenly face a variety of unexpected and often extraordinary situations. What happens in a matter of seconds can sometimes take years to rebuild. The 2011 earthquakes in Christchurch, New Zealand and the 2009 bushfires in Victoria, Australia demonstrated how devastating natural disasters can be for small businesses. This investigative-style programme for middle to senior secondary audiences explores the human cost for businesses affected by natural disasters, but also many of the logistical aspects, such as: assessing property damage, dealing with insurers, monitoring finances, relaunching a business and creating disaster preparation plans. Viewers will appreciate the way people overcome these traumatic experiences and what it's like running a business in the aftermath of a natural disaster.
Format:
Other
Relevance:
0.1474
by
ClickView (Firm)
Call Number
XX(302557.1)
Summary
This case study approach features a small business management expert looking at two retail businesses run by two brothers, selling similar products but operating from two very different locations.
Format:
Other
Relevance:
0.2041
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