by
Lientz, Bennet P.
Call Number
004.1681 LIE
Publication Date
2006
Summary
The authors "show you how to identify and track the recurring issues leading to failure in IT projects, and [they] provide a proven, modern method for addressing them. By following the recommendations in this book, readers will significanctly reduce the risk of IT failures and increase the rate of success." [Back cover].
Format:
Books
Relevance:
43632.2109
by
Betz, Charles T.
Call Number
004 22
Publication Date
2007
Summary
How would you feel if you visited your financial planners office and saw past-due credit card notices on their desk? Would you trust an auto mechanic whose car backfires and produces black smoke? A dentist with bad teeth? A banker in shabby clothes? An interior designer whose offices are a shambles? This is the position of the IT capability in many large organizations. The designated custodian of critical business processes and data does not manage its own processes and data reliably. A response in the form of Enterprise Resource Planning for Information Technology is emerging from major companies, research firms, and vendors; they are labeling these offerings "ERP for IT," IT Resource Planning, and related terms. This groundbreaking, practitioner-authored book provides an independent examination of and response to these developments. An analysis of the large scale IT capability, with specific attention to business processes, structured data, and enabling systems, it is essentially a comprehensive systems architecture, not for the business capabilities IT supports, but for IT itself. Features The book presents on-the-ground coverage of enabling IT governance in architectural detail, which you can use to define a strategy and start executing. It fills the gap between high-level guidance on IT governance, and detailed discussions about specific vendor technologies. It is a next-step book that answers the question: OK, we need to improve the way we run IT now what? It does this through: * A unique value chain approach to integrating the COBIT, ITIL, and CMM frameworks into a coherent, unified whole * A field-tested, detailed conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures * Analysis of current system types in the IT governance and enablement domains: integration opportunities, challenges, and evolutionary trends * Patterns for integrating the process, data, and systems views to support specific problems of IT management. * Specific attention throughout to issues of building a business case and real-world implementation. ABOUT THE AUTHOR: Charles Betz is a Senior Enterprise Architect, and chief architect for IT Service Management strategy for a US-based Fortune 50 enterprise. He has held consultant and architect positions for Best Buy, Target, and Accenture, specializing in metadata, configuration management, IT governance, enterprise application integration, and ERP systems. He holds a summa B.A. in Political Science and a Master of Science in Software Engineering, both from the University of Minnesota. Charlie is an active member of the professional community, belonging to the IT Service Management Forum, IEEE, ACM, and Data Management Association (DAMA). He presents frequently both locally and nationally to professional associations and conferences. He is the sole author of the popular www.erp4it.com weblog. Are you in the thick of sorting out how to make ITIL and COBIT work, and trying to make sense of the dozens of vendors clamoring to help? Are you puzzled over how the ITIL vision for Change Management fits into the reality of your current processes? And how it relates to Enterprise Architecture and Portfolio Management? Is the concept of configuration management and the CMDB giving off more heat than light for you? How can you make it real? Have you found yourself wondering whether you really need an IT portfolio management tool, an enterprise architecture repository, a metadata repository, a service management tool, and a configuration management database (CMDB)? And if you have them, are you wondering if they should be related somehow? The book presents on-the-ground coverage of enabling IT governance in architectural detail, which you can use to define a strategy and start executing. It fills the gap between high-level guidance on IT governance, and detailed discussions about specific vendor technologies. It is a next-step book that answers the question: OK, we need to improve the way we run IT - now what? It does this through: * A unique value chain approach to integrating the COBIT, ITIL, and CMM frameworks into a coherent, unified whole * A field-tested, detailed conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures * Analysis of current system types in the IT governance and enablement domains: integration opportunities, challenges, and evolutionary trends * Patterns for integrating the process, data, and systems views to support specific problems of IT management. * Specific attention throughout to issues of building a business case and real-world implementation. Among the specific topics addressed are: * ITIL recommendations from a practical systems implementation point of view * Configuration management: challenges, misconceptions, myths, and realities. Business justification for. Support for compliance and regulatory goals. * Interrelationships between IT portfolio planning, solutions development, and IT operations * The relationship between application development and hosting (infrastructure) organizations * Business intelligence, performance management, and metrics for the IT capability itself * Detailed, actionable clarification of the vague concept of "IT Service" and all its permutations and implications * IT portfolio degradation through complexity * Detailed models of IT information * The various classes of systems used internally by large scale IT organizations * The concept of "repository" and its relationship to the Configuration Management Database (CMDB) * Process roles and responsibilities. Closed-loop, self-reinforcing processes for IT data management. * Application as critical control point and portfolio entry. Clarifying relationship between "application" and "IT service." Application portfolio management: process, data structures, and systems.
Format:
Electronic Resources
Relevance:
41501.0977
by
Cardoso, Edvaldo Alessandro.
Call Number
005.432 23
Publication Date
2013
Format:
Electronic Resources
Relevance:
34158.3477
by
Karmarkar, Uday S. (Uday Sadashiv)
Call Number
658 23
Publication Date
2012
Summary
This is the third of a series of research volume of papers from the Business and Information Technologies global research network. The group includes 20 partners from 16 countries, who conduct studies on the impact of new information and communication tec.
Format:
Electronic Resources
Relevance:
2.6746
by
Karmarkar, Uday S. (Uday Sadashiv)
Call Number
658.4038 22
Publication Date
2010
Summary
Most of the large economies in the world are already dominated by services. Developed countries are now also becoming information economies; the US is a case in point. The confluence of these trends means that information services are the largest part of the US and other developed economies, with others close behind. This evolution is being accompanied by a revolution: the rapid industrialization of information services. These developments have manifold consequences for the economy as a whole, as well as for productivity, trade, jobs, globalization and competition. At the sector level, many industries are undergoing massive changes in structure. There are also significant implications for management strategies and internal organizational structure for all firms. The Business and Information Technologies (BIT) project at UCLA Anderson is a global effort to track and assess these changes through GNP studies, surveys of business practice, and studies of key industry sectors.
Format:
Electronic Resources
Relevance:
2.6727
by
Cooke, Jamie Lynn.
Call Number
004.068 23
Publication Date
2012
Format:
Electronic Resources
Relevance:
2.3368
by
Milner, Eileen M., 1963-
Call Number
352.38 21
Publication Date
2000
Summary
Down to earth and taking into account the critically important characteristics unique to public services, this is an illuminating text for anyone working, or thinking about working, in the public sector.
Format:
Electronic Resources
Relevance:
2.3209
20.
by
McWhirter, Kurt.
Call Number
004.0688 23
Publication Date
2012
Format:
Electronic Resources
Relevance:
2.1464
by
Pretorius, Andries L.
Call Number
658.4038011 22
Publication Date
2010
Format:
Electronic Resources
Relevance:
2.1137
by
Davidson, Jeffrey P.
Call Number
650.11 22
Publication Date
2010
Summary
In this book, you will learn how to limit the amount of information that confronts you while ensuring that you are exposed to issues critical to your job and personal well being. You will also learn techniques for managing your professional reading, as well as how to more effectively control the various forms of technology that you use on a daily basis. It is not difficult in this day and age to be deluged by too much information all at once. You only have to log on to the Internet, switch on the television, open your mailbox, walk into a magazine store or bookstore, or simply open your inbox.
Format:
Electronic Resources
Relevance:
2.0655
by
Agutter, Claire.
Call Number
004.068 23
Publication Date
2013
Summary
This book doesn't just cover the information required to pass the foundation exam, but goes beyond this in providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience.
Format:
Electronic Resources
Relevance:
1.9658
by
Erskine, Pamela.
Call Number
004.068
Publication Date
2013
Summary
In ITIL® and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. She examines ways to clear the many hurdles that can obstruct progress and investigates how to improve acceptance of change in the workplace.
Format:
Electronic Resources
Relevance:
1.8936
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