by
ClickView (Firm)
Call Number
XX(302408.1)
Summary
When you are explaining details and concepts in a business environment, it is important to understand the techniques for explaining them effectively. The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are understood one to one or in groups.
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Other
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71876.7813
by
ClickView (Firm)
Call Number
XX(302423.1)
Summary
It is important that every employee adopts and practices professional listening and communication skills in their workplace. Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the new starters, Tammy and Carlos. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt to explore empathic listening skills.
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Other
Relevance:
71876.7813
by
ClickView (Firm)
Call Number
XX(303411.1)
Summary
Communication in the workplace is more than speaking and listening, as Emma, Lucy and Martin quickly learn. Whether you are serving a customer, receiving instructions, or being assertive in the interests of safety, understanding messages and being understood and understanding others is pivotal in the workplace. As viewers interact with demonstrations of both ineffective and positive communication in retail, service and construction settings, this interactive video aims to develop young adult learners' soft skills to improve communication in the workplace.
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Other
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71876.7813
by
ClickView (Firm)
Call Number
XX(302616.1)
Summary
Bullying is repeated intimidation. It's unacceptable and illegal. In this entertaining episode, Serena expects Marcus to stamp out bullying within his department. Marcus is shocked that bullying exists in his team, and takes a radical approach to bullying awareness. He challenges people to bully each other so they can discuss the feelings that arise. Some team members seem rather skilled at the task while others struggle to cope. Marcus reinforces that bullying cannot be tolerated in the team. Learning outcomes include: Make prevention training a priority, clarify what constitutes bullying, ensure everyone feels safe and make sure all bullying is stopped.
Format:
Other
Relevance:
71876.7734
by
ClickView (Firm)
Call Number
XX(302621.1)
Summary
Brittany, The Cutting Edge Personal Trainer, demonstrates some stretches for use in the office to help remove tension. The team is encouraged to discuss problem areas they have and together they work through stretch exercises with Brittany. Serena arrives and is concerned about the activities in terms of possible injuries and lawsuits. Brittany involves Serena and invites her to lie on the floor and do a Birthday Stretch', much to the amusement of others in the team. People have enjoyed the stretching exercises but Serena is really concerned about everyone getting back to work.
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Other
Relevance:
71876.7734
by
ClickView (Firm)
Call Number
XX(302624.1)
Summary
It is very important to provide support to work colleagues and to constantly be on the look-out for those colleagues that need your support but may not be prepared to ask for it. Marcus creates an award for the most supportive employee of the month and challenges the team to be supportive, saying everyone will be judged on who offers the most support to Tammy. People offer various forms of support and the outcome results in more winners and losers than expected. Marcus feels everyone is a winner.
Format:
Other
Relevance:
71876.7734
by
ClickView (Firm)
Call Number
XX(301844.1)
Summary
Integral to the operations of any workplace is effective communication between all staff. It is particularly important in any area of health service delivery and care, including an aged care environment. Communication in the workplace takes on a variety of forms, and this programme looks at the areas particularly relevant to aged care, including verbal and non-verbal communication, formal and in-formal communication, conflict resolution, negotiation, communication between staff, and communication between management and staff. This programme will serve as a valuable training and professional development resource for all workers in an aged care environment.
Format:
Other
Relevance:
71876.7734
by
ClickView (Firm)
Call Number
XX(302625.1)
Summary
The receptionist is the initial face of a business and so it is very important that their greeting technique is appropriate to the company's requirements. Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates the task to Alex who patiently teaches Carlos how to introduce himself, how to address and greet visitors, and ways to build rapport and make people feel comfortable. She is an encouraging coach and helps him understand his role.
Format:
Other
Relevance:
71876.7734
by
ClickView (Firm)
Call Number
XX(302395.1)
Summary
When making an apology it is important that it be genuine, sincere and thought out. An apology that is false is easily seen through and will not have the desired effect. Serena is inspired to apologise to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologise. Carol tells Serena about what she believes to be a very useful tool, the fake sorry'.
Format:
Other
Relevance:
71876.7734
by
ClickView (Firm)
Call Number
XX(302637.1)
Summary
Feelings of disempowerment can cause friction and difficulty between staff and it is important to be able to overcome them and move forward. In this episode Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for feedback, she is harsh and rude, prompting another complaint. Marcus helps Michael deal with his negativity and introduces the black box, encouraging Michael to put his thoughts into the box. Marcus goes through the same process with Carol who is in awe of Marcus' inspirational speech.
Format:
Other
Relevance:
71876.7734
by
ClickView (Firm)
Call Number
XX(302421.1)
Summary
Anger can erupt from anyone at any time and having strategies in place to control and manage that anger is very important. Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills the role-play escalates into an embarrassing situation.
Format:
Other
Relevance:
71876.7734
by
ClickView (Firm)
Call Number
XX(302429.1)
Summary
The supervision of staff by managers can be one of the most difficult tasks that they are required to perform. It is essential therefore that the techniques and strategies that they use are effective for the circumstances. Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills.
Format:
Other
Relevance:
71876.7734
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