by
Berge, Petter M.
Call Number
647.06799999999998
Publication Date
2010
Format:
Electronic Resources
Relevance:
54898.9141
by
Chon, Kye-Sung (Kaye), 1954-
Call Number
647.94 CHO
Publication Date
2010
Format:
Books
Table of contents only http://www.loc.gov/catdir/toc/fy1002/2009920753.html
Relevance:
0.0737
by
DiPietro, Robin.
Call Number
647.940687 WOR
Publication Date
2010
Format:
Electronic Resources
Relevance:
35942.3398
Call Number
TR DVD 647.94 INT
Publication Date
2009
Summary
The hospitality industry is alive and growing worldwide. This program provides a well rounded introduction to the industry ideal those interested in a career tourism or hospitality. Discussing the difference between commercial and non-commercial organisations, areas covered include; what is hospitality; working with people; hospitality establishments; key hospitality departments; and careers in hospitality. Throughout the program we speak to hospitality employees, discussing how they as individuals contribute to the organisation as a whole. This program is an ideal learning resource for people interested in career paths in this vibrant and rewarding industry.
Format:
Other
Relevance:
0.0945
Call Number
TR DVD 647.94 TEA
Publication Date
2009
Summary
Hospitality is a service offered the world over. Sometimes the service you receive is good, other times it is bad. There are many reasons why the quality of service you receive can vary, however it usually comes down to one thing - teamwork. Hospitality isn't a solo act; it takes a team of individuals working towards one shared goal in order to produce excellence. Throughout this program we discuss front and back of house team structures, teamwork in general, roles and responsibilities of team members, communication, and customer feedback. A brilliant introduction to the teamwork aspect that applies to every tourism & hospitality organisation.
Format:
Books
Relevance:
0.0884
by
Lynch, Paul.
Call Number
338.4
Publication Date
2009
Summary
This is the first book to give recognition to this distinct, economically important and expanding form of tourism business by, bringing together recent and international research on this common form of commercial tourism accommodation.
Format:
Electronic Resources
Relevance:
63390.7617
by
Chen, Joseph S.
Call Number
647.94 22
Publication Date
2009
Format:
Electronic Resources
Relevance:
1.2945
by
Barrows, Clayton W.
Call Number
338.4791
Publication Date
2008
Summary
The Seventh Edition of Introduction to the Hospitality Industry gives you the foundation to thrive in today's hospitality industry, covering everything from finance to operational issues. In this latest edition, the authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Written in a clear, accessible style and richly illustrated, the text offers a comprehensive and engaging introduction to the field.
Format:
Electronic Resources
Relevance:
0.0598
by
Woodside, Arch G.
Call Number
338.4791 22
Publication Date
2008
Summary
This volume provides useful answers to the following questions: how do tourists go about seeking high novelty and yet return to the same destination year-after-year? How do some firms in the same industry end up embracing industrial tourism while other firms reject such business models? What simple and complex heuristics do freely-independent-travelers apply pre-trip and during the trip in deciding where to go and what to do? What metrics are useful for measuring the impact of activity-focused tourism on the well-being of regional areas? How do executive leadership styles affect employee satisfaction in international tourist hotels? What action and outcome metrics are useful for measuring performance management auditing and destination marketing organization planning and implementing?In terms of the first question, research on tourists' risk-handling behavior provides a useful framework for explaining their novelty seeking proneness. The first paper of the volume provides a complete research report on how tourists' risk-handling behavior explains contingencies in novelty seeking regarding repeat visits to a given destination. How executives process industrial tourism models depends on whether or not they view such enterprise development as a core or peripheral business. The second paper provides thick descriptions of alternative process approaches whilst the third reports a mixed-methods (interpretative and positivistic) research design to provide a thorough report on FITs' (fully independent travellers') pre-trip and trip thinking and doing behavior. This research approach shows how FITs take advantage of serendipitous opportunities to experience a number of locations, attractions, and activities that they had neither actively researched nor planned. The fourth paper applies the fields of travel research and community economic development (CED) within an ethnographic and survey research study on mural tourism which shows how tourism business models can be successful for nurturing CED. The following paper provides both evidence on how leadership styles affect the success of international hotel operations as well as templates on how to measure both leadership styles and subsequent impacts on hotel operations. The final paper includes a longitudinal case study of management performance audits of a government destination marketing organization (DMO) to illustrate the use of templates for measuring both auditor and DMO executives behavior and performance outcomes. As such, this paper concludes what is a diverse and engaging volume of Advances in Culture Tourism and Hospitality Research.
Format:
Electronic Resources
Relevance:
47545.7109
by
Jauhari, Vinnie.
Call Number
642.5
Publication Date
2007
Summary
This international e-book focuses on the hospitality industry in India. The Indian economy is on a trail of growth accompanied increased foreign investment, more business and leisure travel, and more opportunities for growth in the tourism sector. The research papers in this e-book capture the flavour of the fascinating transition that is taking place in India, and cover a diverse range of areas from the use of information technology for reservation in mid-size hotels in Indian to environmental consciousness.
Format:
Electronic Resources
Relevance:
0.0657
by
Nickson, Dennis.
Call Number
338.47910683 NIC
Publication Date
2007
Summary
Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader pictu
Format:
Books
Relevance:
52745.7266
by
Chen, Joseph S.
Call Number
338.4764794
Publication Date
2007
Summary
Advances in Hospitality and Leisure, a peer-review serial published annually, delivers refreshing insights of a host of scientific studies pertaining to hospitality, leisure, and tourism while providing a forum to stimulate discussions on contemporary issues and emerging trends essential to theory advancement as well as professional practices from a global perspective.
Format:
Electronic Resources
Relevance:
0.0566
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