Call Number
TR DVD 647.94 TEA
Publication Date
2009
Summary
Hospitality is a service offered the world over. Sometimes the service you receive is good, other times it is bad. There are many reasons why the quality of service you receive can vary, however it usually comes down to one thing - teamwork. Hospitality isn't a solo act; it takes a team of individuals working towards one shared goal in order to produce excellence. Throughout this program we discuss front and back of house team structures, teamwork in general, roles and responsibilities of team members, communication, and customer feedback. A brilliant introduction to the teamwork aspect that applies to every tourism & hospitality organisation.
Format:
Books
Relevance:
0.0884
by
DuBrin, Andrew J.
Call Number
658.3124 DUB
Publication Date
2005
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/ecip0416/2004006562.html
Relevance:
0.0884
by
ClickView (Firm)
Call Number
XX(302422.1)
Summary
We all have to deal with difficult people but we don't all have the best skills to do so. Carol offers her six step approach: 1. Observe calmly and do not get pulled into the drama. 2. Listen and show empathy. 3. Focus on the facts. 4. Ignore bad behaviour from other people involved. 5. Give feedback about bad behaviour. 6. Build your skills to improve how you manage difficult people.
Format:
Other
Relevance:
0.0884
by
ClickView (Firm)
Call Number
XX(303859.1)
Summary
The design thinking approach to developing food products allows businesses to develop strategies to make its product better or stand out. This video guides viewers through the process of finding commercial success via knowledge mapping and product mapping and discusses the importance of consumer feedback. Interviews with experts from the Monash Food Innovation Centre make this key viewing for food studies at a senior secondary level or higher.
Format:
Other
Relevance:
0.0884
by
Tomalin, Barry.
Call Number
658.049 22
Publication Date
2010
Format:
Electronic Resources
Relevance:
0.0857
by
Withers, Bill.
Call Number
658.4053 22
Publication Date
2007
Format:
Electronic Resources
Relevance:
0.0857
by
ClickView (Firm)
Call Number
XX(304397.1)
Summary
Transform into a Star Leader is a video to help you transform into a confident but humble star leader who really moves the team forward. Star leaders embody healthy contradictions, but as Peter Quarry explains, these are great for inspiring the team. Transform into a Star Leader is a video designed to help you recognize your team's needs, respond flexibility and provide (and receive) constructive feedback.
Format:
Other
Relevance:
0.0857
by
ClickView (Firm)
Call Number
XX(303873.1)
Summary
HR expert Peter Wallbridge explains how to prepare for and manage recruitment like a star. Recruiting, interviewing and hiring are among the top concerns facing HR. We must craft the position description, refine the business story, target the advertising and use top criteria to screen applicants. Use a shortlist with phone interviews, finalize the shortlist and deliver a consistent message. Use an evaluation matrix and ask behavioral interview and situational questions, simulations and work tests. Always give feedback to unsuccessful applicants.
Format:
Other
Relevance:
0.0857
by
ClickView (Firm)
Call Number
XX(303811.1)
Summary
There are four ingredients that add up to becoming a HERO in the workplace. Psychologist Eve Ash takes us through the necessary qualities of being Honest (someone who says what they think, gives feedback and honest criticism) and Ethical (does the right thing for the team, the organization and the community). They are Respectful-polite, interested and caring, no matter what experience, culture or nationality they encounter. And they are Optimistic-not dampening others' ideas, instead looking for opportunity.
Format:
Other
Relevance:
0.0857
by
Janove, Jathan, 1958-
Call Number
658.3 22
Publication Date
2008
Format:
Electronic Resources
Relevance:
0.0833
by
Muir, Shannon.
Call Number
791.433 22
Publication Date
2008
Format:
Electronic Resources
Relevance:
0.0833
by
Erlauer, Laura, 1966-
Call Number
371.102 21
Publication Date
2003
Summary
Erlauer summarizes current brain research and shows how teachers can use this knowledge in the classroom every day.
Format:
Electronic Resources
Relevance:
0.0833
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