by
Conlow, Rick.
Call Number
658.81 22
Publication Date
2009
Format:
Electronic Resources
Relevance:
3.2450
by
Viscuso, Frank.
Call Number
658.4092
Publication Date
2013
Format:
Electronic Resources
Relevance:
3.2428
by
Torres, Edwin N.
Call Number
658.812
Publication Date
2022
Format:
Electronic Resources
Relevance:
3.2298
by
Collier, Marsha.
Call Number
658.8
Publication Date
2010
Summary
Make your online customers happy-and create new ones-with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers ""happy birthday."" They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customer
Format:
Electronic Resources
Relevance:
3.2231
by
Lundin, Stephen C., 1941-
Call Number
658.314 LUN
Publication Date
2002
Format:
Books
Relevance:
3.2170
by
Barlow, Janelle, 1943-
Call Number
658.812 22
Publication Date
2004
Summary
The author of the bestselling "A Complaint Is a Gift" explores building band equity through enhanced and focused customer service.
Format:
Electronic Resources
Relevance:
3.2165
by
BusinessNews Publishing, BusinessNews.
Call Number
658.812
Publication Date
2013
Summary
Complete summary of Robert Hiebeler, Thomas Kelly and Charles Ketteman's book: "Best Practices: Building Your Business With Customer-Focused Solutions" . This summary of the ideas from Robert Hiebeler, Thomas Kelly and Charles Ketteman's book "Best Practices" shows a research project to identify specifically what world-class companies do better than anyone else. Six business processes were identified and labeled ''best practices" because they represent the optimum way for companies to achieve extraordinary results. Taken together, these six business processes combine in a total commitment to and focus on the customer. Best-practice companies vigorously attempt to understand markets, form close associations with customers, design, market and deliver products that customers want. In the process, best-practice companies provide unequaled levels of service to their customers. When everything in the company is focused on learning and responding to what the customer wants, world-class performance can be achieved. Added-value of this summary: ⢠Save time ⢠Understand the key concepts ⢠Increase your business knowledge To learn more, read "Best Practices" and learn from the best companies.
Format:
Electronic Resources
Relevance:
3.2021
56.
by
Performance Associates, Inc.
Call Number
658.812 22
Publication Date
2007
Format:
Electronic Resources
Relevance:
3.1971
57.
by
Gross, T. Scott.
Call Number
658.812
Publication Date
2016
Summary
In today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)--doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he contemporizes his work by examining what's wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to: Build a customer base by following the four key principles of promotions--have fun, get people to your store, get people involved with your product, and do something good for others Hire the right people and show them the fundamentals of POS Energize and obtain the most creativity out of employees Win over customers when mistakes happen, no matter who is at fault POS is not just a way of doing business, according to Gross; it's also a state of mind and the key to success in the twenty-first century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who's who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald's, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide. Allworth Press, an imprint of Skyhorse Publishing, publishes a broad range of books on the visual and performing arts, with emphasis on the business of art. Our titles cover subjects such as graphic design, theater, branding, fine art, photography, interior design, writing, acting, film, how to start careers, business and legal forms, business practices, and more. While we don't aspire to publish a New York Times bestseller or a national bestseller, we are deeply committed to quality books that help creative professionals succeed and thrive. We often publish in areas overlooked by other publishers and welcome the author whose expertise can help our audience of readers.
Format:
Electronic Resources
Relevance:
3.1961
by
Voudouris, Christos.
Call Number
658.812
Publication Date
2007
Summary
Service chain management enables service organisations to improve customer satisfaction and reduce operational costs through intelligent and optimised forecasting, planning and scheduling of the service chain, and its associated resources such as people, networks and other assets. The area is quite broad, covering field force and workforce automation, network and asset planning and also aspects of, customer relationship management, human resources systems and enterprise resource planning. Furthermore, it addresses the key challenge of how all these technologies and systems are integrated into
Format:
Electronic Resources
Relevance:
3.1935
by
Reason, Ben.
Call Number
658.812
Publication Date
2015
Format:
Electronic Resources
Relevance:
3.1930
by
Lutzky, Ursula.
Call Number
658.812
Publication Date
2021
Format:
Electronic Resources
Relevance:
3.1730
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